Why do I believe that Skype for Business will have a far greater impact than Lync ever had?

Why do I believe that Skype for Business will have a far greater impact than Lync ever had?

Time to read: 2 minutes

I am often asked this question, and there are numerous answers and reasons as to why I believe this. To illustrate, let’s start with a simple exercise. Load up Google, […]

Strategic Reasons for Implementing Video in the Contact Center

Strategic Reasons for Implementing Video in the Contact Center

Time to read: 1 minute

You may not recall exactly when the call center became the contact center, but you understand what it means. With the rise of IP-based communications, we’ve been able to move […]

Video Communication Isn’t Just For Big Banks

Video Communication Isn’t Just For Big Banks

Time to read: 2 minutes

In the hyper competitive world of banking, customer service is a key differentiator. With so many options and choices, consumer loyalty can be fickle. It’s no surprise, accordingly, that many […]

Focusing on Healthcare

Focusing on Healthcare

Time to read: 1 minute

Any healthcare executive will tell you that hospital and health system administrators serve two masters: ensuring their facility delivers the highest quality patient care; and maximizing financial returns. More often […]

Will Skype for Business Become the New Killer UC App?

Will Skype for Business Become the New Killer UC App?

Time to read: 3 minutes

About two months ago, Microsoft’s corporate VP for Skype, Gurdeep Pall, revealed some big changes projected for Microsoft Lync in the first half of 2015 including a new name – […]

Why Canadians Want Healthcare To Step Up To The Digital Age Right Now

Why Canadians Want Healthcare To Step Up To The Digital Age Right Now

Time to read: 3 minutes

A recent study released by TELUS Health that gathered feedback from 1,000 adults from Quebec, half of whom suffer from chronic illness, offered several insights into what many Canadians believe […]

Is 4K Video Ready for Prime Time?

Is 4K Video Ready for Prime Time?

Time to read: 1 minute

Marketers and consumers of HD video are being inundated with waves of messaging telling them to trade in their outdated HD video streaming equipment for the latest in 4K Ultra […]

Common Pitfalls When Considering Managed Services

Common Pitfalls When Considering Managed Services

Time to read: 2 minutes

What may be considered the “traditional” workforce has changed immensely and rapidly over the past few years with more and more employees working remotely.   Coupled with the increasing demand to […]

3 Secrets to Get You Ahead of Internal Process for Launch

3 Secrets to Get You Ahead of Internal Process for Launch

Time to read: 2 minutes

With today’s busy marketplace of Service Providers adding Video Solutions to their portfolio of offerings, being first to market does count – maybe more now than ever before.  Once your […]

Public Sector View Radio: Improving Customer Experience in the Federal Government with Technology

Public Sector View Radio: Improving Customer Experience in the Federal Government with Technology

Time to read: 1 minute

When people think about interacting with the government – whether it be the federal government or their local government – they often think of long lines, bureaucracy, long drives and […]

Improve Your Patient Care with Telehealth Kiosks

Improve Your Patient Care with Telehealth Kiosks

Time to read: 1 minute

In the past, retail pharmacies used self-serve kiosks as little more than time fillers, enabling patrons to check their blood pressure and learn a few medical facts while they waited […]

WebRTC and The Remote Workforce Trend

WebRTC and The Remote Workforce Trend

Time to read: 1 minute

We’ve been tracking the progress of WebRTC (real-time communication) since the API standard was first announced by Google two years ago, and in that time we’ve seen lots of predictions […]

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