Establishing effective communication across all teams and departments is essential for modern organizations. However, many businesses struggle to find better ways to keep their teams connected while operating with remote […]
The water cooler holds a place in office lore as a location where workers once gathered to share stories, tell jokes, and get to know each other. With the rise […]
About half of the U.S. workforce (60 million people) say they can perform their job from home at least part of the time. Before the COVID-19 pandemic, only a small […]
The adoption of Microsoft Teams has grown since its inception, with the collaboration suite exceeding 280 million daily users in just six years since its launch. While the pandemic played […]
When it comes to internal & external business communications, many organizations have switched over to tools like Microsoft Teams to help streamline collaboration and increase productivity. However, while the basic […]
The paths of many business application stacks diverge at the crossroads of “Buy It or Build It.” Digital business communications platforms are no exception. You might say it’s like deciding […]
Unified Communications as a Service (UCaaS) platforms have been the connective tissue keeping people in touch over several years for many businesses, government organizations, and other institutions. The global pandemic […]
Effective communication and collaboration in the workplace are critical to high performance, employee engagement, and productivity. Achieving these advantages though requires a multi-pronged strategy. Added to that, with many more […]
The Digital Workplace – Where Exactly Is It? The digital workplace is more than a place – it’s a strategy – and a method of being able to work almost […]
I’ve been with Yorktel for 14 years and as you can imagine, I’ve seen a lot of video technology innovation – though you’d miss the evolution if you blinked! If […]
You may not recall exactly when the call center became the contact center, but you understand what it means. With the rise of IP-based communications, we’ve been able to move […]
In the hyper competitive world of banking, customer service is a key differentiator. With so many options and choices, consumer loyalty can be fickle. It’s no surprise, accordingly, that many […]
