Understanding Operator Connect Providers: A Primer Operator Connect providers help connect traditional telephone systems and cloud-based tools like Microsoft Teams. By partnering with third-party providers, Teams users can keep everything […]
The customer experience can make — or break — brands. Efficiently handling calls and contacts is crucial to creating a customer experience that attracts and retains customers. However, many companies […]
There were 280 million active users of Microsoft Teams in 2023. As organizations increasingly rely on Microsoft Teams, video and voice calling capabilities have become the norm. Microsoft Teams offers […]
Multichannel communications have become essential in today’s business environment. Employees and customers today work across channels such as email, phone, video, instant messaging, and social platforms. Integrating these solutions empowers […]
You cannot underestimate the importance of efficient communication and collaboration in the modern day workplace. This is especially true for organizations that rely on virtual meetings with team members and […]
When surveyed, 86% of employees said inefficient communication and collaboration are key reasons for workplace failures. If meeting rooms don’t function properly, you are hindering the process that drives companies […]
Communication and collaboration have always been important in business, but things have changed in the modern work environment. Modern companies use a variety of technologies to connect teams and customers, […]
Microsoft Operator Connect is a cloud-based call management solution that integrates seamlessly with Microsoft Teams to reduce the complexity and cost of managing call services. Built on the MS Azure […]
The shift to remote, hybrid, and distributed workforces has changed the way organizations operate. Video calling, document sharing, and real-time cloud collaboration tools have become standard. Zoom and Slack have […]
In today’s fast-paced business environment, having reliable and cost-effective voice communication is essential for connecting employees, remote workers, and clients. Among the many options available, two popular choices stand out: […]
Exploring Options in Cloud-Communication Tools In the ever-evolving landscape of remote, hybrid, and distributed workforces, the need for efficient collaboration tools has become paramount. Virtual meetings have replaced many in-person […]
The Mainstream of Remote Collaboration Tools The demand for remote collaboration tools has changed the way businesses work. The emergence of remote, hybrid, and distributed workforces has mainstreamed cloud collaboration […]
Is Your Organization Ready for Microsoft Teams Adoption? Whether you are looking for a better way to connect a remote, hybrid, or distributed workforce, or you want to streamline your […]
Yorktel is a Microsoft-certified partner with deep expertise in creating tailored solutions for Microsoft Teams deployments to maximize workflows and productivity. Microsoft Teams for the Modern Workplace Microsoft Teams is […]
Establishing effective communication across all teams and departments is essential for modern organizations. However, many businesses struggle to find better ways to keep their teams connected while operating with remote […]
The water cooler holds a place in office lore as a location where workers once gathered to share stories, tell jokes, and get to know each other. With the rise […]
About half of the U.S. workforce (60 million people) say they can perform their job from home at least part of the time. Before the COVID-19 pandemic, only a small […]
The adoption of Microsoft Teams has grown since its inception, with the collaboration suite exceeding 280 million daily users in just six years since its launch. While the pandemic played […]
When it comes to internal & external business communications, many organizations have switched over to tools like Microsoft Teams to help streamline collaboration and increase productivity. However, while the basic […]
The paths of many business application stacks diverge at the crossroads of “Buy It or Build It.” Digital business communications platforms are no exception. You might say it’s like deciding […]
Unified Communications as a Service (UCaaS) platforms have been the connective tissue keeping people in touch over several years for many businesses, government organizations, and other institutions. The global pandemic […]
Effective communication and collaboration in the workplace are critical to high performance, employee engagement, and productivity. Achieving these advantages though requires a multi-pronged strategy. Added to that, with many more […]
The Digital Workplace – Where Exactly Is It? The digital workplace is more than a place – it’s a strategy – and a method of being able to work almost […]
I’ve been with Yorktel for 14 years and as you can imagine, I’ve seen a lot of video technology innovation – though you’d miss the evolution if you blinked! If […]
In a recent column I authored in Production Hub, I examined the unquestionable effectiveness of video marketing, and how it differs from video advertising. A key ingredient behind the rapid […]
While work flexibility is a clear desire of most workers, creating a truly flexible corporate culture requires lots of preplanning, and it’s definitely not a one-size-fits-all policy. In my previous […]
With our Contractors Health and Safety Assessment Scheme (CHAS) accreditation renewed for another year, we were approached by BDC (Building Design & Construction) Magazine and asked to feature in their […]
You may not recall exactly when the call center became the contact center, but you understand what it means. With the rise of IP-based communications, we’ve been able to move […]
In the hyper competitive world of banking, customer service is a key differentiator. With so many options and choices, consumer loyalty can be fickle. It’s no surprise, accordingly, that many […]
With today’s busy marketplace of Service Providers adding Video Solutions to their portfolio of offerings, being first to market does count – maybe more now than ever before. Once your […]
