Posts tagged "Digital Communications"

How to Evaluate Operator Connect Providers

Understanding Operator Connect Providers: A Primer Operator Connect providers help connect traditional telephone systems and cloud-based tools like Microsoft Teams. By partnering with third-party providers, Teams users can keep everything […]

When to Adopt Microsoft Teams Operator Connect

The customer experience can make — or break — brands. Efficiently handling calls and contacts is crucial to creating a customer experience that attracts and retains customers. However, many companies […]

Operator Connect vs Direct Routing: What’s the Difference?

There were 280 million active users of Microsoft Teams in 2023. As organizations increasingly rely on Microsoft Teams, video and voice calling capabilities have become the norm. Microsoft Teams offers […]

Mastering Multichannel Collaboration With Help Desk Managed Services

Multichannel communications have become essential in today’s business environment. Employees and customers today work across channels such as email, phone, video, instant messaging, and social platforms. Integrating these solutions empowers […]

Improving Enterprise Communication With Managed Help Desk Services

You cannot underestimate the importance of efficient communication and collaboration in the modern day workplace. This is especially true for organizations that rely on virtual meetings with team members and […]

Keeping Meeting Rooms Secure With Outsourced Help Desk Services

When surveyed, 86% of employees said inefficient communication and collaboration are key reasons for workplace failures. If meeting rooms don’t function properly, you are hindering the process that drives companies […]

How Managed IT Help Desk Services Keep Your Team Connected 24/7

Communication and collaboration have always been important in business, but things have changed in the modern work environment. Modern companies use a variety of technologies to connect teams and customers, […]

How Microsoft Operator Connect Can Ease Communications

Microsoft Operator Connect is a cloud-based call management solution that integrates seamlessly with Microsoft Teams to reduce the complexity and cost of managing call services. Built on the MS Azure […]

Slack vs. Zoom: Which One is Right for Your Team?

The shift to remote, hybrid, and distributed workforces has changed the way organizations operate. Video calling, document sharing, and real-time cloud collaboration tools have become standard.  Zoom and Slack have […]

Zoom Phone vs Google Voice: Which One is Right for Your Organization?

In today’s fast-paced business environment, having reliable and cost-effective voice communication is essential for connecting employees, remote workers, and clients. Among the many options available, two popular choices stand out: […]

Microsoft Teams vs. Slack: Which One Suits Your Organization Best?

Exploring Options in Cloud-Communication Tools In the ever-evolving landscape of remote, hybrid, and distributed workforces, the need for efficient collaboration tools has become paramount. Virtual meetings have replaced many in-person […]

Microsoft 365 vs Google Workspace: Which One is Better for Your Organization?

The Mainstream of Remote Collaboration Tools The demand for remote collaboration tools has changed the way businesses work. The emergence of remote, hybrid, and distributed workforces has mainstreamed cloud collaboration […]

Top 5 Most Effective Microsoft Teams Adoption Strategies

Is Your Organization Ready for Microsoft Teams Adoption? Whether you are looking for a better way to connect a remote, hybrid, or distributed workforce, or you want to streamline your […]

Microsoft Teams Features & Benefits for Maximizing Productivity

Yorktel is a Microsoft-certified partner with deep expertise in creating tailored solutions for Microsoft Teams deployments to maximize workflows and productivity. Microsoft Teams for the Modern Workplace Microsoft Teams is […]

Migrating to Microsoft Teams: FAQs Asked & Answered

Establishing effective communication across all teams and departments is essential for modern organizations. However, many businesses struggle to find better ways to keep their teams connected while operating with remote […]

Build a Strong & Productive Remote Team with Voice Communication

The water cooler holds a place in office lore as a location where workers once gathered to share stories, tell jokes, and get to know each other. With the rise […]

Transforming Collaboration with Microsoft Teams Room Solutions

About half of the U.S. workforce (60 million people) say they can perform their job from home at least part of the time. Before the COVID-19 pandemic, only a small […]

5 Key Considerations for a Successful Microsoft Teams Rooms Implementation

The adoption of Microsoft Teams has grown since its inception, with the collaboration suite exceeding 280 million daily users in just six years since its launch. While the pandemic played […]

Microsoft Teams Voice Plans: Which One is Right For Your Enterprise?

When it comes to internal & external business communications, many organizations have switched over to tools like Microsoft Teams to help streamline collaboration and increase productivity. However, while the basic […]

Digital transformation concept

UCaaS vs CPaaS: Which Business Communications Stack Suits You?

The paths of many business application stacks diverge at the crossroads of “Buy It or Build It.” Digital business communications platforms are no exception. You might say it’s like deciding […]

Communication and network connection concept

UCaaS Trends and Statistics Worth Noting

Unified Communications as a Service (UCaaS) platforms have been the connective tissue keeping people in touch over several years for many businesses, government organizations, and other institutions. The global pandemic […]

Fostering Effective Communication and Collaboration in the Workplace

Effective communication and collaboration in the workplace are critical to high performance, employee engagement, and productivity. Achieving these advantages though requires a multi-pronged strategy. Added to that, with many more […]

Navigating Digital Workplace

4 Tips for a Successful Digital Workplace

The Digital Workplace – Where Exactly Is It? The digital workplace is more than a place – it’s a strategy – and a method of being able to work almost […]

Why Our Customers Believe Every Meeting Can be on Video

Why Our Customers Believe Every Meeting Can be on Video

I’ve been with Yorktel for 14 years and as you can imagine, I’ve seen a lot of video technology innovation – though you’d miss the evolution if you blinked! If […]

Stop the Confusion: The Differences Between Video Advertising & Video Marketing

Stop the Confusion: The Differences Between Video Advertising & Video Marketing

In a recent column I authored in Production Hub, I examined the unquestionable effectiveness of video marketing, and how it differs from video advertising. A key ingredient behind the rapid […]

Next Generation Workplace: Enabling a Flexible Corporate Culture

Next Generation Workplace: Enabling a Flexible Corporate Culture

While work flexibility is a clear desire of most workers, creating a truly flexible corporate culture requires lots of preplanning, and it’s definitely not a one-size-fits-all policy. In my previous […]

Empowering Construction Workers with Visual Collaboration

Empowering Construction Workers with Visual Collaboration

With our Contractors Health and Safety Assessment Scheme (CHAS) accreditation renewed for another year, we were approached by BDC (Building Design & Construction) Magazine and asked to feature in their […]

Strategic Reasons for Implementing Video in the Contact Center

Strategic Reasons for Implementing Video in the Contact Center

You may not recall exactly when the call center became the contact center, but you understand what it means. With the rise of IP-based communications, we’ve been able to move […]

Video Communication Isn’t Just For Big Banks

Video Communication Isn’t Just For Big Banks

In the hyper competitive world of banking, customer service is a key differentiator. With so many options and choices, consumer loyalty can be fickle. It’s no surprise, accordingly, that many […]

3 Secrets to Get You Ahead of Internal Process for Launch

3 Secrets to Get You Ahead of Internal Process for Launch

With today’s busy marketplace of Service Providers adding Video Solutions to their portfolio of offerings, being first to market does count – maybe more now than ever before.  Once your […]

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