The shift to remote, hybrid, and distributed workforces has changed the way organizations operate. Video calling, document sharing, and real-time cloud collaboration tools have become standard. 

Zoom and Slack have emerged as popular tools to meet these needs, and organizations often find themselves considering the pros and cons of Slack vs. Zoom, as each platform offers unique features and functionalities. Let’s compare.

Zoom Solutions Overview

Zoom has emerged as a top-tier solution for video communications, enabling collaboration with up to 1,000 participants and up to 49 on-screen at any one time. More than 800 million people use Zoom’s high-quality virtual meetings, chat, voice calls, and webinars monthly.

Enterprises deploying Zoom solutions get a versatile, reliable, and easy-to-use platform that eliminates the need for expensive hardware or infrastructure.

Slack Overview

Slack is a messaging and collaboration platform that features persistent messages, making it easy to stay organized by sorting conversations into channels, topics, or teams. Teams can send and receive instant messages to individuals or groups, including file sharing. Slack also has video and voice calling capabilities within Slack channels.

More than 54 million people are active on Slack monthly on the cloud-based platform.

Yorktel’s expert IT Consulting team draws from nearly 4 decades of experience helping our customers achieve their strategic business objectives. From hardware to software, from the customer premise to the cloud, Yorktel has earned a reputation as a top IT Consulting firm with intimate knowledge of how to roadmap innovative IT solutions and the expertise to bring those solutions to life.

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Comparing Zoom vs. Slack

When comparing Zoom vs. Slack, you’ll find some overlap in collaboration features, but each has its unique strengths. Depending on your use case, you may find one fits your organization’s needs better. 

User Interface and Ease of Use

Zoom provides a user-friendly interface that is designed to facilitate seamless communication and collaboration for all employees, in particular those that are remote. The interface is intuitive and straightforward, allowing users to quickly join meetings, schedule calls, and access various features.

With its simple layout and clear navigation, remote employees would find it easy to navigate through the different options and functionalities. Additionally, Zoom’s interface provides a consistent experience across different devices, ensuring that remote employees can easily access meetings and collaborate from their preferred devices, whether it’s a laptop, tablet, or smartphone.

Overall, Zoom’s user-friendly interface enhances the remote work experience, enabling employees to connect and collaborate seamlessly regardless of their physical location.

Slack offers a powerful interface that provides extensive communication and collaboration features for remote employees. However, it’s worth noting that some users may experience a slightly steeper learning curve compared to Zoom. 

The interface of Slack is rich in functionality, with various channels, threads, and integrations, which may require some time for employees to fully grasp and utilize effectively. Navigating through different channels and understanding the organization of conversations might take a little more effort initially.

Additionally, while Slack’s search functionality is robust, it may take some practice for employees to become proficient in finding specific information within the platform.

However, once employees become familiar with Slack’s interface and its capabilities, they can leverage its advanced features to enhance collaboration, share files, and streamline communication effectively.

With a little patience and exploration, employees can harness the power of Slack’s interface to facilitate seamless teamwork and efficient remote collaboration.

Meeting Capabilities

When comparing the meeting capabilities of Zoom and Slack, it is important to consider the specific needs of your organization. Zoom primarily focuses on video collaboration and offers a wide range of features to accommodate larger numbers of participants.

With the ability to host up to 1,000 users on a video call, Zoom is well-suited for large-scale meetings and webinars. On the other hand, Slack’s Huddles video solution is designed for shorter interactions, limited to 50 people.

While Huddles allows messaging and connection within the Slack platform, it lacks the automated meeting invite functionality offered by Zoom.

Organizations should consider the size and duration of their meetings, as well as the need for automated invites, when choosing between Zoom and Slack for their meeting capabilities.

Collaboration Features

When it comes to collaboration features, both Zoom and Slack offer unique advantages.

Slack excels in facilitating ongoing and asynchronous collaboration, allowing users to seamlessly navigate between channels and easily access previous messages through scrolling or searching. This makes it convenient for remote workers to stay updated and engage in ongoing discussions.

On the other hand, Zoom is particularly strong in live meetings and real-time collaboration. With features such as screen sharing, annotation by multiple participants, live polling, chat, and breakout rooms, Zoom provides a dynamic and interactive environment for all workers to collaborate in real-time.

These features enable all employees to share information, brainstorm ideas, and engage in productive discussions, replicating the experience of being in a physical meeting room together.

Ultimately, the choice between Slack and Zoom for collaboration depends on the specific needs and preferences of your organization and workforce.


Both Zoom and Slack prioritize the security of their platforms, making them suitable choices for organizations who value security. 

Both platforms employ enterprise-grade security measures, including encrypting data at rest and in transit using TLS encryption. Additionally, they offer features such as Single Sign-On (SSO) or Two-Factor Authentication (TFA) to enhance user authentication and access control.

While Zoom faced some initial security concerns during the early days of the pandemic, the platform has since made significant enhancements and has addressed these issues. Features like waiting rooms and participant authorization have been implemented to provide greater control and ensure secure meetings.

It is important for organizations to review and compare the specific security features and practices of both Zoom and Slack to make an informed decision that aligns with their security requirements.

Integration Capabilities

Both Zoom and Slack offer various integration capabilities.  Zoom stands out with its extensive integration options, seamlessly working with a wide range of popular productivity tools such as Dropbox, Google Drive, Gmail, Microsoft Outlook, OneDrive, Teams, Zapier, Salesforce, and many others. This includes integration with Slack itself. 

Slack also offers integration with a variety of collaboration tools, including Zoom. While both platforms provide integration possibilities, Zoom’s extensive list of integrations across various productivity and collaboration tools suggests that it offers a broader range of options for seamless workflow integration within an organization’s existing tech stack.

Customer Support and Resources

Both platforms offer 24/7 support. Slack’s Business+ plan offers support through a help desk with a four-hour first response time, ensuring timely assistance for any issues that may arise. On the other hand, Zoom offers live chat and live support for all its plans, ensuring immediate access to support resources.

Additionally, Zoom provides premium support for customers, offering priority response to address any critical issues.

While both platforms offer 24/7 support, Zoom’s comprehensive support options, including live chat and premium support, suggest a more robust Enterprise customer support experience.

Slack vs. Zoom: Which is the Perfect Fit?

When considering the choice between Slack and Zoom, it is crucial for organizations to align their specific needs with the right tool that best suits those requirements.

However, if your organization heavily relies on large team meetings or frequent video calls with colleagues or clients, Zoom emerges as the clear winner. With its comprehensive collaboration tools, Zoom enables seamless sharing of information among participants and empowers users to create robust presentations.


Ultimately, organizations should carefully assess their communication and collaboration needs to determine whether Zoom’s extensive capabilities align better with their goals and objectives.

Finding the Ideal Cloud-Collaboration Tool for Your Team

The right cloud collaboration tool for your team depends largely on how you operate and your workflow. However, many organizations rely on Zoom because of its diverse toolset and ease of use.

As a trusted Zoom partner, Yorktel can provide expert guidance and support to IT managers in making the right decision. Yorktel’s enterprise collaboration services can enhance the functionality and value of Zoom cloud collaboration solutions, ensuring a smooth and secure cloud collaboration experience.

We are committed to helping you optimize your cloud collaboration strategy. Contact Yorktel today for a personalized consultation.