At its core, Collaboration management is an essential part of any business for a wide range of different reasons. Your organization’s core technology should create an environment where employees can […]
With our Contractors Health and Safety Assessment Scheme (CHAS) accreditation renewed for another year, we were approached by BDC (Building Design & Construction) Magazine and asked to feature in their […]
As the concept of “work” continues to evolve, the environment and the technologies used to optimize collaboration, innovation, and productivity become increasingly more valuable. It’s no secret that the way […]
The process of bringing UC&C into a business involves several stages, and does not end once the contract has been signed. Leading up to that, business objectives must be set, […]
As this series continues, my intention is to better prepare IT decision-makers to not just match the right UC&C solution with their collaboration needs, but to also to help them […]
I began this blog series by detailing the need for a thorough assessment of networks, stakeholder use cases, existing infrastructure, IT strategy, management goals, and other critical factors as the […]
For technology to have real business value, it must address a tangible problem. When it comes to Unified Communications and Collaboration – UC&C – goal number one is enabling more […]
In my previous post, I talked about some takeaways from a recent Gartner conference on Enterprise Architecture. The main idea is that an Enterprise Architecture approach can make IT more […]
Having recently attended Gartner’s Enterprise Architecture Summit, I came away with strong validation about some of the IT challenges we hear about regularly from our customers. Businesses both large and […]
I am often asked this question, and there are numerous answers and reasons as to why I believe this. To illustrate, let’s start with a simple exercise. Load up Google, […]
You may not recall exactly when the call center became the contact center, but you understand what it means. With the rise of IP-based communications, we’ve been able to move […]
In the hyper competitive world of banking, customer service is a key differentiator. With so many options and choices, consumer loyalty can be fickle. It’s no surprise, accordingly, that many […]
Any healthcare executive will tell you that hospital and health system administrators serve two masters: ensuring their facility delivers the highest quality patient care; and maximizing financial returns. More often […]
