Gaps in IT support coverage can hurt your organization.

Poor local support

Across multiple global or domestic locations, an inconsistent user-experience with IT tools and applications can cause problems in the workplace.

Unbalanced expertise

Managing various certifications and contacting multiple manufacturers can lead to delays in support.

Decreased productivity

Unreliable support and downtime impact the confidence and the productivity of your team.

You’re not alone.

Let Yorktel play a supporting role.

  • Enjoy an all-inclusive service model for in-room and out-of-room support.
  • Leverage our 37-year experience across 75+ countries with Fortune 100 companies and top government agencies.
  • Our 24x7x365, multilingual, Global Help Desk is certified across all major OEMs.

Give your employees the best experience.

Reduced Interruptions
Certified Expertise
on Call
24x7x365 Help Desk Support
Consistent Global Experience
Coverage for
Peace of Mind

Select Your Level of Support

Yorktel will provide guidance to ensure that the chosen Continuity Support service meets your business objectives. Our managed help desk and support services can be tailored to your organization's specific needs.

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Covered Services:Continuity BasicContinuity Basic PlusContinuity StandardContinuity Onsite
24x7x365 Global Help Desk Support
Onsite DispatchNo DispatchWithin 3 Business DaysNo DispatchNext Business Day
Priority Help Desk Queue
Service level Guarantee
AV, Codec, Infrastructure Parts Replacement Ship (Does not include Consumable parts)*No replacement parts shipped*No replacement parts shippedNext Business DayNext Business Day
Display Technologies Parts & ReplacementNoNo5 Business Days5 Business Days
Yorktel Service Plan CoverageEngage manufacturer for warranty replacement on behalf of customerEngage manufacturer for warranty replacement on behalf of customerNext Business Day partsNext Business Day parts & labor
Access to Software Updates Per OEM agreementsNoNo
Remote Diagnostics SupportNoNo
Web portal InterfaceNoNo
Annual Business ReviewNoNo
Asset Management & ControlNoNo
Advanced Analytics / Dashboard (Reactive)NoNo
Basic Escalation Support

Additional T&M Services:

Onsite / Tech Response

For plans which do not include onsite dispatch, a T&M option is available

Escalation Support to Advanced Engineering (AEG)

T&M available

Preventative Maintenance

NRC, one-time fee

Imagine what will happen if the equipment fails and impacts your business.

Increased delays in service and wasted time with manufacturers, and watching your employees suffer through interrupted meetings, an inconsistent experience, and a lack of confidence in the tools.

Discover How Easily We Can Support Your IT Needs

1 | Schedule A Call

Contact us to speak with a specialist and review coverage options.

2 | Survey Your Environment

Our experts visit your location(s) to capture the right details for support.

3 | Be Onboarded & Enjoy

Breathe a sigh of relief and stay focused on your core business.