Your Global Managed Help Desk
& Support Services
- Sole Managed Support Services for All Major OEMs
- Certified Expertise at Your Fingertips
- Consistent Experience that Users Enjoy
Gaps in IT support coverage can hurt your organization.
Poor local support
Across multiple global or domestic locations, an inconsistent user-experience with IT tools and applications can cause problems in the workplace.
Unbalanced expertise
Managing various certifications and contacting multiple manufacturers can lead to delays in support.
Decreased productivity
Unreliable support and downtime impact the confidence and the productivity of your team.
You’re not alone.
Let Yorktel play a supporting role.
- Enjoy an all-inclusive service model for in-room and out-of-room support.
- Leverage our four decades of experience across 75+ countries with Fortune 100 companies and top government agencies.
- Our 24x7x365, multilingual, Global Help Desk is certified across all major OEMs.
Give your employees the best experience.
Reduced Interruptions
Certified Expertise
on Call
24x7x365 Help Desk Support
Consistent Global Experience
Coverage for
Peace of Mind
Select Your Level of Support
Yorktel will provide guidance to ensure that the chosen Continuity Support service meets your business objectives. Our managed help desk and support services can be tailored to your organization's specific needs.
| Covered Services: | Continuity Basic | Continuity Basic Plus | Continuity Standard | Continuity Onsite |
|---|---|---|---|---|
| 24x7x365 Global Help Desk Support | ||||
| Onsite Dispatch | No Dispatch | Within 3 Business Days | No Dispatch | Next Business Day |
| Priority Help Desk Queue | ||||
| Service level Guarantee | ||||
| AV, Codec, Infrastructure Parts Replacement Ship (Does not include Consumable parts) | *No replacement parts shipped | *No replacement parts shipped | Next Business Day | Next Business Day |
| Display Technologies Parts & Replacement | No | No | 5 Business Days | 5 Business Days |
| Yorktel Service Plan Coverage | Engage manufacturer for warranty replacement on behalf of customer | Engage manufacturer for warranty replacement on behalf of customer | Next Business Day parts | Next Business Day parts & labor |
| Access to Software Updates Per OEM agreements | No | No | ||
| Remote Diagnostics Support | No | No | ||
| Web portal Interface | No | No | ||
| Annual Business Review | No | No | ||
| Asset Management & Control | No | No | ||
| Advanced Analytics / Dashboard (Reactive) | No | No | ||
| Basic Escalation Support |
Additional T&M Services:
Onsite / Tech Response
For plans which do not include onsite dispatch, a T&M option is available
Escalation Support to Advanced Engineering (AEG)
T&M available
Preventative Maintenance
NRC, one-time fee
Imagine what will happen if the equipment fails and impacts your business.
Increased delays in service and wasted time with manufacturers, and watching your employees suffer through interrupted meetings, an inconsistent experience, and a lack of confidence in the tools.
Discover How Easily We Can Support Your IT Needs
Follow These Simple Steps to Success
1 | Schedule A Call
Contact us to speak with a specialist and review coverage options.
2 | Survey Your Environment
Our experts visit your location(s) to capture the right details for support.
3 | Be Onboarded & Enjoy
Breathe a sigh of relief and stay focused on your core business.
