Yorktel’s extensive expertise with the Cisco product portfolio generates significant benefits for our Cisco customers. We provide multiple services supporting Cisco Webex.

Reap the benefits of Yorktel’s Webex Services.

Consultancy

We guide our Cisco Webex customers with evaluations and recommendations on which Cisco Webex plans are best suited to your organization, based on your unique position in your Unified Communications journey.

Implementation

Yorktel Cisco experts provide configuration services for Cisco Webex. We also provide full deployment services for all the Webex Control features, such as messaging, meetings, calling, care, room devices, and hybrid services with on-premise infrastructure, calendar integration, and more.

Management

Yorktel Managed Services experts operate and maintain your Cisco collaboration environment, taking this task off your IT team to focus on your primary business objectives. We manage onboarding and offboarding users, devices and services, compliance tasks and activities, regular configuration audits, security vulnerability patch management and much more.

Conference Management

Our live meeting concierge services leverages the Cisco WebEx Control Hub to provide real-time conference monitoring. Our conference operators can take an active part in conferences and provide real-time in-conference support. They also monitor calls remotely, looking for indications of a conference disruption, such as call disconnects, bad quality audio, video and content, and taking swift proactive and prevenatative measures to ensure succesful call outcomes.

Support

Yorktel’s Technical Services team provides extensive support for the entire Cisco collaboration portfolio, including Cisco Webex services and Webex Meetings. The Yorktel VNOC offers immediate, hands-on problem-solving any issues in your network environment with speed and efficiency.

Reporting & Analytics

Yorktel’s reporting & analytics team generates out-of-the-box reports and analytics from Cisco Webex, but also provides a unique value by converging multiple data sets. Yorktel’s Power BI reporting services allows us to combine ticket/service desk information with usage data to uncover insights that otherwise might remain hidden. We then analyze this data and make recommendations for continual service enhancements of your network environment.

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