As a key component of our Continuity Managed IT Services, Yorktel’s expert Video Network Operations Center (VNOC) and Managed Helpdesk Services team addresses any issues in your network environment with speed and efficiency, minimizing any possible impact on your Unified Communications.

The goal of our VNOC and Helpdesk Services is to ensure that your digital workforce has uninterrupted access to their communication and collaboration tools from anywhere, anytime, and receive immediate assistance when in need of support.

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AVOID THE TOP 3 NETWORK IMPLEMENTATION CHALLENGES – WITH VNOC EXPERTISE

Partnering with an experienced AV Integrations and Managed Services provider who runs a Video Network Operations Center (VNOC) for complex video deployments can be a game-changer for large global enterprises and federal government agencies.

The best practices typically gained from years of Helpdesk Managed Services and VNOC expertise shorten the learning curve and produce more effective and successful network implementations across industries.

This whitepaper explores three obstacles to successful implementations, plus explanations of how an experienced VNOC and Managed Helpdesk Services provider can overcome them.

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Why Choose Yorktel for VNOC & Helpdesk Services

Fully Trained Support Staff Available 24/7/365

Our global Managed Helpdesk Services offer true “follow the sun,” unlimited technical telephone support for your covered collaboration devices, solutions and infrastructure. Yorktel acts as the single point of contact for all the elements covered within your service contract.

From the moment you contact our VNOC and Helpdesk Services team, our support providers initiate troubleshooting and triage issues, often resolving them within a single call. Where further investigation is required, we open support tickets and fully manage them to their resolution. Our commitment to our customers is shown through SLA-based performance metrics and with next business-day onsite parts and labor. You can rest assured that our support staff expertly minimizes downtime, freeing your internal resources from the burden of those associated tasks.

Call Scheduling, Launching, and Meet & Greet Conferencing Services

Yorktel’s Scheduling, Launching, and Meet & Greet services ensure that your remote participants are correctly connected and can easily initiate a meeting, without the time-consuming distraction of call set-up. Our services range from Dialing Simplification, including One Button to Push (OBTP) facility,  to a White Glove Concierge Service, giving participants a comprehensive, top-tier Meet & Greet experience.

Yorktel considers every single one of your calls to be critical, and backs this dedication with our Service Provider-grade infrastructure, services and live support. Our proactive approach, reflected in our Real-Time Monitoring & Management, along with our keen insights into your Reporting & Analytics, can empower you with the Managed Services you need to drive a successful Digital Transformation strategy.

INTERESTED IN FINDING OUT HOW YOU CAN BENEFIT FROM OUR VIDEO NETWORK OPERATIONS CENTER & MANAGED HELPDESK EXPERTISE?

Talk to a Yorktel VNOC service provider to learn more.

Complementary VNOC (Video Network Operations Center)
& Helpdesk Offerings

Additional Resources

Check out our Yorktel White Papers for in-depth explorations of today’s technologies.

Download our Yorktel Webinars to view at your convenience. You can also subscribe to future Webinars so you never miss out!

Peruse our Yorktel Case Studies to see how Yorktel forges successful customer solutions that make a measurable impact.