Yorktel’s Continuity Managed IT Support Services include a core set of defined offerings with modular components that can be adjusted based on your specific requirements. As your business needs evolve, you have the flexibility to modify your managed services program, ensuring the best fit at all times.

 

Reliable, Comprehensive Support for the Digital Workforce

Our Enterprise IT Managed Services experts draw from over 30 years of designing, deploying, managing, and supporting our customers’ comprehensive communications and collaboration solutions. This experience provides significant value to our customers, who recognize the pivotal role IT Managed Services play in maintaining a thriving collaborative environment.

IDC predicts that the Global Datasphere will grow from 33 Zettabytes in 2018 to 175 Zettabytes by 2025. (Source)

Ready to explore Continuity Managed IT Support Services for your business?

Reporting & Analytics

Drive Decision-Making with Real-Time Data

Experts predict that the number of Internet of Things (IoT) devices connected worldwide by 2025 will rise to 75.44 billion. (Source)

Yorktel’s comprehensive Reporting and Analytics capabilities play a crucial role in our Continuity Managed IT Support Services. Our Analytics reveal the story behind your real-time data, and our Reporting conveys that story in a format that is accessible to a variety of stakeholders across your business.

Yorktel’s Analytics expertise fuels our unique ability to gather your data and drill down on how it can best be extrapolated to reduce risk, improve efficiency, and establish an informed action plan for your business. In conjunction with this analysis, we create a comprehensive set of standard reports, with the option of customization to address your specific needs. This successful information delivery framework will enhance your analysis and decision-making, helping to align your strategy with your business goals.


Managed IT Support Services Aligned with Your Strategic Business Objectives

Our proven approach to Managed IT Support Services helps:

  • Support spikes in demand and overall growth, meet service levels, and remain within your IT budget.
  • Keep your infrastructure current with updates to existing applications while integrating new applications.
  • Support your IT staff in managing and maintaining your video collaboration infrastructure, with options ranging from onsite staff to “ad-hoc” support.
  • Guarantee interoperability between your specific AV, Microsoft Office, UC technologies, and more.

Real-Time Monitoring & Management

Proactive Surveillance Resolves Issues Before Impact

In today’s hyperconnected world of the Internet of Things (IoT), Real-Time Monitoring & Management provides the set of eyes you need, on the technology that enables your workforce.

Our VNOC (Video Network Operations Center) experts proactively identify potential issues and address them before they impact your network. Often you are not even aware of the problem until after it has been resolved.

In 2018, Yorktel’s VNOC service providers managed over 68,000 conferences worldwide and we are set to surpass that figure in 2019.

VNOC (Video Network Operations Center) & Help Desk

Relieve Your IT Team with Comprehensive Monitoring and Management

Approximately 25% of our global workforce are deployed on customer sites in a wide variety of roles. Countries include USA, UK, Ireland, France, Germany, and Japan.

Yorktel’s VNOC and Help Desk provide remote and on-site fault identification and resolution, monitoring and management 24x7x365, so you can allocate your own internal IT resources to revenue-generating business operations.

The Yorktel VNOC and Help Desk are the central hub for customers requiring top-tier Managed IT Support Services or proactive trend observation for potential future network adjustments.

Staff Augmentation

Flexible Staffing Programs to Custom-Fit Your Needs

As part of our Enterprise IT Managed Services, we offer onsite and remote staff who provide:

  • Conferencing support for the equipment and the users
  • System health checks
  • Break-fix options
  • Forward-looking recommendations

We ensure that you have the help you need, when you need it.

Yorktel offers worldwide onsite staff augmentation services to ensure seamless operations of your Unified Communications solution.

We provide our customers with the exact level of staffing support that will drive success within their organization.