Collaboration is a strategic business asset – driving productivity, reducing operational costs and enhancing productivity. Unfortunately, the massive transition to remote work, partial return to work and associated uncertainties have created a state of disruption that is a challenge for the modern workplace.

The enterprise must accommodate modern workers (WFO + WFH), a broad array of applications, platforms, devices and interoperability challenges. The resulting complexities can out-pace the capabilities of internal IT departments and emphasizes the need for managed support services from a trusted partner. As the modern workplace is forced to adapt to these drastic changes, supporting, monitoring and managing your communication, collaboration and productivity platforms and devices is more essential than ever before.

Reliable, Comprehensive Support for the Modern Workforce

Yorktel’s Continuity Managed Support Services draw from four decades of designing, deploying, managing and supporting next-gen enterprise collaboration solutions. Our Innovation Team stays ahead of the latest technologies to produce measurable results across the thousands of collaboration systems we support.

Yorktel is the only provider offering single pane of glass Monitoring and Workplace Intelligence across your UC and UCaaS Platforms and Devices, including Win 10 devices such as Microsoft Teams, Zoom Rooms, Cisco, Poly and other OEMs, plus all your traditional Audio Visual collaboration devices.

Are you seeking a single, coherent Monitoring solution? Find out how Yorktel’s Continuity Monitoring Service can unify your collaboration environment.

Continuity Monitoring Service

Real-Time Monitoring Across Your Entire Collaboration Estate

Today’s physical and virtual meeting rooms include a diverse blend of solutions from multiple OEMs, new software-based apps, and existing hardware and devices. Other monitoring solutions fail to address the reality of this blend, which is expanding and becoming more complex in direct reflection of the modern worker and modern workplace experience. Organizations need reliable, secure collaboration but are struggling to find a single solution to monitor it all.

As a part of Yorktel’s Managed Support Services, our Continuity Monitoring Service is a tiered set of solutions designed to oversee the entire expanse of your existing technology estate, assessing, then transforming your data into actionable imperatives. Yorktel’s real-time unified communications monitoring solution provides the set of eyes you need on the technology that enables your workforce, through a single pane of glass.

“Data creation across the globe defied the systemic downward pressure asserted by the COVID-19 pandemic on many industries, and its impact will be felt for several years. The amount of digital data created over the next five years will be greater than twice the amount of data created since the advent of digital storage.”
Dave Reinsel, Sr.VP, IDC’s Global DataSphere

Continuity Support (VNOC / Help Desk / Break-Fix) and Conference Services

Relieve Your IT Team with 24x7 Remote or On-site Expert Managed IT Support Services

According to an analysis by McKinsey, 20 – 25% of workforces could work from home 3-5 days a week, 4-5 times more than before the COVID-19 pandemic (Source).

Yorktel’s VNOC (Virtual Network Operations Center) and Help Desk are the central hub for customers requiring top-tier Managed IT Support Services or proactive trend observation for potential future enterprise collaboration adjustments.

Our experts provide remote and on-site fault identification and resolution, break-fix support, on-site and remotely, 24x7x365, so you can allocate your own internal IT resources to revenue-generating business operations. With our direct access to and knowledge of the industry’s leading OEMs, our depth and breadth of knowledge ensures maximum possible uptime of your UC & UCaaS platforms and devices.

Conference Services encompassing call scheduling, launching, meet-and-greet and monitoring combined with incident resolution and extensive dashboards and reporting, ensure your conferences are a success.

Continuity Management Service

Identify and Resolve Network Issues – Before You Knew They Existed

Continuity Management Service is the perfect accompaniment to Continuity Monitoring Service, applying automated business intelligence and AI to identify and resolve issues before they impact your collaboration experience. 

This proactive approach empowers our certified technicians to pinpoint problems and troubleshoot them quickly, eliminating network issues so you can focus on your primary business objectives rather than on IT challenges. 

Together, Yorktel’s real time Monitoring and Management form a critical component of our Managed Support Services and exist to protect and optimize your entire collaboration experience. 

We provide digital transformations services and industry Leading Continuity Monitoring, Management and Support – the perfect combination for all your collaboration needs, today and in the future.

Continuity Workplace Intelligence

Drive Decision-Making with Real-Time Data

Experts predict that the number of Internet of Things (IoT) devices connected worldwide by 2025 will rise to 75.44 billion. (Source)

Yorktel’s comprehensive Workplace Intelligence capabilities play a crucial role in our Continuity Managed IT Support Services. Our Workplace Intelligence reveals the story behind your real-time data, in a format that is accessible to a variety of stakeholders across your business.

Yorktel’s expertise fuels our unique ability to gather your data and drill down on how it can best be extrapolated to reduce risk, improve efficiency, and establish an informed action plan for your business. In conjunction with this analysis, we create a comprehensive set of standard reports, with the option of customization to address your specific needs. This successful information delivery framework will enhance your analysis and decision-making, helping to align your strategy with your business goals.

Continuity Services Designed to Align with Your Strategic Business Objectives

Our proven approach to Managed Support Services helps:

  • Support spikes in demand and overall growth, meet service levels and remain within your IT budget.
  • Keep your infrastructure current with updates to existing applications while integrating new applications.
  • Support your IT staff in managing and maintaining your video collaboration infrastructure, with options ranging from onsite staff to “ad-hoc” support.
  • Guarantee interoperability between your specific A/V, Microsoft Office, UC technologies and more.

Staff Augmentation

Flexible Staffing Programs to Custom-Fit Your Needs

Yorktel offers worldwide onsite and remote staff augmentation services to ensure seamless operations of your Unified Communications and Collaboration spaces, devices and applications, ensuring you have the expertise you need, when you need it. 

As part of our enterprise IT managed services, we provide our customers with the exact level of staffing support that will drive success within your organization. This includes: 

  • Conferencing support for the equipment and the users
  • System health checks
  • Break-fix options
  • Forward-looking recommendations


With approximately 25% of our global workforce deployed on customer sites in a wide variety of roles including USA, UK, Ireland, France, Germany and Japan, we are where you need us, when you need us.