Yorktel’s Operator Connect Benefits
Interconnection
- No Hairpinning: by utilizing direct peering through Microsoft Azure Peering Service (MAPS)
- End-to-end QoS: MAPS provides direct peering between Microsoft’s Cloud and Yorktel’s Cloud
- Simplified PSTN connectivity: Find Yorktel in your Microsoft Teams Admin Portal, select, and start your transition Yorktel as your Operator Connect provider.
Number Provisioning
Manage your phone numbers directly in the Microsoft Teams portal, including simple MACD phone system changes.
Yorktel's Additional Benefits
Phone System Implementation and Cutover Services
Yorktel uses a multi-phrased approach for Microsoft Teams Phone System projects. This process helps our Engineers understand the customer’s existing infrastructure and usage requirements for the new Phone System before making recommendations on the solution design. Our resources then work with your team to complete a detailed design based on the defined requirements while also creating custom communications, training materials, user acceptance testing documents, and migration strategies and schedules.
As the solution design is approved, Yorktel works directly with the dedicated Customer IT Resources to configure Microsoft Teams Phone System and PSTN connectivity, with active test accounts validating the changes prior to the migration of users and services.
During the migration to Microsoft Teams Phone System, Yorktel aligns your user communications with the services cutover based on the agreed-upon migration strategy and schedule. Our YorkForce team provides onsite services for migrations including site surveys, hardware installations, and onsite escalation support to our customers around the world.
From Envisioning through to the Migration, Yorktel’s Educators work with our customers to understand their training and communication requirements for the delivery of this project. During the Planning and Design Phase, an Adoption and Change Management Workshop can facilitate both Yorktel and the customer’s understanding of user requirements for training and communications for the rollout of the new solution. Yorktel customizes the training based on your user requirements and can augment standard presentation training with printable material or videos. Our Educators come with a formal teaching background, making them ideal for assisting in the driving of user adoption.
Phone System Integrations and Interoperability
Yorktel’s globally deployed, Azure-hosted SBCs have the capability to provide our customers with the benefits of Operator Connect while also overcoming the current limitations. Yorktel’s additional services provide solutions for integrations with legacy phone systems, and interoperability with legacy analog systems including paging. These same services can provide PSTN connectivity for POS, Alarm Systems and Fax machines.
Phone System Monitoring and Management
Due to the massive disruption and expedited evolution of the Modern Workplace, there is an increasingly critical need for real time monitoring solutions that are designed for the new ways in which we are working, whenever and wherever that is.
Truly innovative real-time monitoring solutions must incorporate the hundreds, sometimes hundreds of thousands, of diverse technology endpoints that comprise today’s collaboration ecosystems, and pivot to address prioritized incidents immediately.
Yorktel’s subscription-based Continuity Monitoring Service reflects our revolutionary approach to real-time collaboration monitoring and management. As a global leading MSP providing managed IT support services to customers around the world, Yorktel’s 24×7 Help Desk provides proactive automated notifications and remediation prioritization of device health issues for all your VoIP, UC, AV & IoT.
Priority is set using Yorktel’s proprietary priority settings algorithm that looks at both the Urgency and Impact of an issue to ensure the fastest time to resolution. Monitoring is done from both the cloud/management application level and the device level to include Hardware Health, Application Health, Computer Health, Network Health, and Service Health.
Yorktel’s UCaaS Managed Service provides our customers with a complete Managed Service Solution consisting of Lifecycle Management, Security Management, Access Management, and Compliance.
Management, Device Management, Configuration Management, Change Management, Capacity Management and Availability Management as defined within our Service Level Agreement