It’s a fact of life that sometimes things go wrong.

Nobody likes to be blindsided by unexpected IT hiccups, especially if they result in network downtime, interfere with customer communications, or hamper your internal teams from getting their work done well and on time.

Today’s Modern Workforce expects their preferred communication and collaboration tools to be always available and at optimal functionality whenever, wherever and however they need. Without a comprehensive support strategy in place, this expectation poses a significant challenge.

Yorktel’s Real-Time Monitoring & Management experts identify issues then resolve them before they impact your network environment. We take the burden of monitoring and managing your infrastructure off your hands, so you can allocate your valuable resources to other business operations, rather than hiring and training additional IT staff.


As one of the world’s leading power companies, generating and distributing electric power in 27 countries and employing 27,000 people worldwide, this client has revenues of over $15B and an acquisition-based growth strategy.

The company depended on AV communications between its remote office sites and was not satisfied with the user experience or QoS provided by its legacy suppliers.

Learn how Yorktel simplified the company’s global AV communications, resulting in a significant reduction in travel costs and measureable increases in employee productivity.

Download the Case Study

Why you need Real-Time Monitoring & Management

Standards-Based, Best-in-Class, Fully Interoperable Platform

Yorktel’s ITIL-certified, standards-based platform provides full interoperability with your technology environment. You have the flexibility for custom integrations as needed through numerous APIs, without the extra time and expense required if using other “developed in-house” solutions on the market.

Unfortunately, many of these solutions lack potential future updates or even risk discontinuation. Partnering with Yorktel ensures complete adaptability without risk of obsolescence.


Derive Invaluable Insights from Real-Time Device Monitoring

Yorktel’s device monitoring protocol takes a proactive approach to supporting your environment, actively seeking out potential issues between devices, infrastructure and networks, anywhere in the world. Automated 24x7x365 notifications and trouble ticket creation empowers our certified technicians to pinpoint and troubleshoot problems quickly and efficiently – often before you are even aware of them. In today’s world of IoT, an automated monitoring process is crucial to keeping your IT environment up and running smoothly.

Call Quality Monitoring When You Need It Most

Assessing and rectifying issues after they’ve passed is good, but doing it in real-time is invaluable. Yorktel’s Real-Time Monitoring & Maintenance experts assess your call quality by monitoring several aspects, including dropped calls, latency issues, packet loss, jitter, and resource availability. The resulting findings quickly identify any glitches and rectify them on the spot, increasing overall call success rates throughout your organization.



Asset Management, So You Don’t Have To

Yorktel’s Asset Management takes care of all the administrative duties for your collaboration estate over the lifecycle of your devices and infrastructure. This frees up your staff to focus on more pressing daily priorities.

Asset Management Services include capacity and license administration, software version and firmware updates, and regular reviews of device and infrastructure performance. Yorktel also maintains Room and User profiles, which include  configuration changes, adding, editing or removing users and/or their associated permissions, so asset inventories are always up-to-date.

Real-time visibility of your environment with proactive alert notifications greatly reduces or even eliminates device downtime by catching issues before they cause disruptions.

Event and Alert Severities

Yorktel’s Real-Time Monitoring & Management services prioritize your events and alerts by color-coding them according to their level of severity and their potential impact on usability. This approach allows us to determine which issue to address first and strategize a solution accordingly.

Our goal is to ensure your solutions have minimal downtime. Yorktel’s over 35 years of experience leveraging the latest and best practices ensures you of the highest quality collaborative experience available, while maximizing your return on investment.


Talk to a Yorktel expert to learn more.

Complementary Real-Time Monitoring & Management Offerings

Additional Resources

Check out our Yorktel White Papers for in-depth explorations of today’s technologies.

Download our Yorktel Webinars to view at your convenience. You can also subscribe to future Webinars so you never miss out!

Peruse our Yorktel Case Studies to see how Yorktel forges successful customer solutions that make a measurable impact.