Due to the massive disruption and expedited evolution of the Modern Workplace, there is an increasingly critical need for real time monitoring solutions that are designed for the new ways in which we are working, whenever and wherever that is.
Truly innovative real time monitoring solutions must incorporate the hundreds – sometimes hundreds of thousands – of diverse technology endpoints that comprise today’s collaboration ecosystems, and pivot to address prioritized incidents – immediately.
Yorktel’s subscription based Continuity Monitoring Service reflects our revolutionary approach to real time collaboration monitoring and management. As a global leading MSP providing managed IT support services to customers around the world, Yorktel’s 24×7 helpdesk provides proactive automated notifications and remediation prioritization of device health issues for all your UC, AV & IoT.
Collaboration spaces from Win 10 devices, Microsoft Teams Rooms and Zoom Rooms to Standards based UC & AV devices and infrastructure, all data points assimilated and viewed through a single pane of glass.
Priority is set using Yorktel’s proprietary priority settings algorithm that looks at both the Urgency and Impact of an issue to ensure the fastest time to resolution. Monitoring is done from both the cloud/management application level and the device level to include Hardware Health, Application Health, Compute Health, Network Health and Service Health.
Track, protect and justify your ongoing collaboration investment while ensuring peak performance and usability for your Modern Workplace, your Modern Workers (WFH and WFO), and all the countless devices and apps that support your Digital Transformation Strategy.
Need a monitoring solution for your Modern Workplace and Modern Workers (WFH and WFO)?
Why You Need Real Time Monitoring
Many Data Points Together, Through a Single Pane of Glass
Continuity Monitoring services assimilate all of your data points under one roof giving an entire system view through a single pane of glass. Device monitoring coupled with network operations monitoring provides a holistic view of your entire collaboration estate. Yorktel’s ITIL-certified standards-based platform, combined with AI and automation leverages workplace intelligence that makes it possible to analyze patterns and make predictions. This can reveal which tools or spaces are favorites and might merit additional investment to maximize productivity and enhance business outcomes; it can also reveal which tools are not used and should perhaps be terminated. This information can guide investment decision-making and significantly affect an organization’s bottom line.
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“Evolution of Monitoring in the age of COVID-19”
The rise of COVID-19 has accelerated enterprise digital transformation to unprecedented levels. The focus has shifted from meeting rooms and centralized business hubs to entirely decentralized estates with exponentially more endpoints.
Now there is a much greater focus on the modern worker with multiple devices, more individual meeting rooms and an increase in the use of intelligent communications.
Learn how an innovative Monitoring solution could be a potential game-changer during this time of mixed environments, OEM devices, decentralization of the workforce and intelligent communications in our free white paper.Get the White Paper