Due to the massive disruption and expedited evolution of the Modern Workplace, there is an increasingly critical need for monitoring solutions that are designed for the new ways in which we are working, whenever and wherever that is.  

Truly innovative monitoring solutions must incorporate the hundreds – sometimes hundreds of thousands – of diverse technology endpoints that comprise today’s collaboration ecosystems, and pivot to address prioritized incidents – immediately. 

Yorktel’s subscription based Continuity Monitoring Service reflects our revolutionary approach to collaboration monitoring and management. These services deliver an in-depth look across your entire technology estate, all through a single pane of glass.  

Aa global leading MSP, Yorktel’s 24×7 helpdesk provides proactive automated notifications and remediation prioritization of device health issues for all collaboration spaces from Win 10 devices, Microsoft Teams Rooms and Zoom Rooms to Standards based UC & AV devices and infrastructure. Prioritization is set using Yorktel’s proprietary priority settings algorithm that looks at both the Urgency and Impact of an issue to ensure the fastest time to resolution. Monitoring from both the cloud/management application level and the device level including Hardware Health, Application Health, Compute Health, Network Health and Service Health are all monitored.   

Track, protect and justify your ongoing collaboration investment while ensuring peak performance and usability for your Modern Workplace, your Modern Workers (WFH and WFO), and all the countless devices and apps that support your Digital Transformation Strategy

Need a monitoring solution for your Modern Workplace and Modern Workers (WFH and WFO)?

Why You Need Real Time Monitoring

Achieve More with Less Human Intervention

Now more than ever, with the Modern Workplace and the Modern Worker being physically decentralized, coupled with an increase in intelligent communications, issues need to be quickly identified and resolved, without the need to check multiple platforms and dashboards. There is an increasingly higher volume of service events across many more collaboration spaces creating increased workload and tickets, but without an increase in workforce numbers. Without a new way of overseeing all the disparate elements, IT professionals risk getting lost in a sea of notifications with no distinction between a minor event and a critical incident.

 

Understanding Event Urgency and Impact

Prioritization is set using Yorktel’s proprietary priority settings algorithm that looks at both the magnitude and importance of an issue to ensure the fastest time to resolution. Monitoring from both the cloud/management application level and the device level including Hardware Health, Application Health, Compute Health, Network Health and Service Health are all monitored. Part of our Continuity Managed Services portfolio for all collaboration spaces from Win 10 devices, Microsoft Teams Rooms and Zoom Rooms to Standards based UC & AV devices and infrastructure. 

Many Data Points Together, Through a Single Pane of Glass

Continuity Monitoring services assimilate all of your data points under one roof giving an entire system view through a single pane of glass. Yorktel’s ITIL-certified standards-based platform, combined with AI and automation leverages workplace intelligence that makes it possible to analyze patterns and make predictions. This can reveal which tools or spaces are favorites and might merit additional investment to maximize productivity and enhance business outcomes; it can also reveal which tools are not used and should perhaps be terminated. This information can guide investment decision-making and significantly affect an organization’s bottom line.

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“Evolution of Monitoring in the age of COVID-19”

The rise of COVID-19 has accelerated enterprise digital transformation to unprecedented levels. The focus has shifted from meeting rooms and centralized business hubs to entirely decentralized estates with exponentially more endpoints.
Now there is a much greater focus on the modern worker with multiple devices, more individual meeting rooms and an increase in the use of intelligent communications.

Learn how an innovative Monitoring solution could be a potential game-changer during this time of mixed environments, OEM devices, decentralization of the workforce and intelligent communications in our free white paper.

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Best Practice

Yorktel’s Continuity Monitoring Service is best paired with Continuity Support and Continuity Management to achieve the greatest value and the best ROI.

INTERESTED IN FINDING OUT HOW YOU CAN BENEFIT FROM OUR REAL TIME NETWORK MONITORING AND MANAGEMENT EXPERTISE?

Watch our recent webinar to learn more.

Complementary Real Time Network Monitoring and Management Offerings

Additional Resources

Check out our Yorktel White Papers for in-depth explorations of today’s technologies.

Download our Yorktel Webinars to view at your convenience. You can also subscribe to future Webinars so you never miss out!

Peruse our Yorktel Case Studies to see how Yorktel forges successful customer solutions that make a measurable impact.

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