You’ve chosen your new technology solution, successfully integrated it with your existing collaboration environment, jumped over all the hurdles and are cleared for launch.

But are your users ready for the transition? Are they even aware of the upcoming impact on their workflows? What is your plan for this last critical phase of your technology transition?

Yorktel’s Experience Management program consists of three phases: User Adoption, Training, and Retention Services. Together, this triumvirate can ensure that if you built it, they will come.

Our deep expertise in enabling the connected workforce includes Consulting Services designed to build awareness among your user base and encourage them to connect. This multi-faceted approach forms a personalized and supportive strategy, driving your initiative along the path to success.

CHECK OUT THE YORKTEL BLOG

Yorktel’s Blog post, A Commitment to Continuing Education, explains how Yorktel’s ongoing workforce education equips us to better serve as trusted advisors to our customer base.

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Key Benefits of User Adoption & Training Services

Continued Communications to Encourage User Adoption

We realize that your technology implementation may impact multiple user groups across different organizational tiers. To ensure that all relevant parties are kept up-to-date throughout your technology initiative, we disperse continuous communications throughout your technology rollout. We also set up a feedback loop to collect users’ thoughts and experiences as they start using your new technology. These communications mechanisms increase awareness across your organization, boosting user adoption levels, and ensuring your new technology gets the attention it deserves.

Customized Training to Increase User Engagement

Yorktel’s training services play a key role in our Experience Management. Our training is designed to lay the groundwork for increased user satisfaction and improved productivity. We educate your people on the actual technology that is specific to their user requirements and show them how they will use the technology throughout their day. This customized approach makes the solution relevant, personalized, and meaningful to your users.

Continued Communications to Encourage User Adoption

When introducing new workflows due to a service or technology change in the workplace, retention plays a key role a successful new workflow adoption. Yorktel’s method of micro-video learning, coupled with retention exercises, fosters increased user engagement and buy-in. These exercises can complement Yorktel’s on-site training sessions for a comprehensive approach to ensuring your user base remains focused and continues skill-building with your new technology.

HyperCare Retention Services

Yorktel’s special HyperCare Retention Services provide an additional level of support. With HyperCare, Yorktel strategically places resources (Roving Support) walking the office floors close to end-users who may require additional one-on-one assistance. This close level of oversight during hypersensitive periods after a service or technology deployment can greatly increase adoption and retention levels

LEARN MORE ABOUT YORKTEL’S USER ADOPTION & TRAINING

One 2018 User Adoption & Customer Onboarding Benchmarking report found that 74% of people we surveyed spent half of their week dealing with user adoption challenges, but almost half of all respondents say they have no user adoption strategy in place. (Source)

 

Interested in how Yorktel’s Experience Management Services can fuel user adoption and retention?

Contact a Yorktel expert to find out.

Complementary User Adoption & Training Offerings

Additional Resources

Check out our Yorktel White Papers for in-depth explorations of today’s technologies.

Download our Yorktel Webinars to view at your convenience. You can also subscribe to future Webinars so you never miss out!

Peruse our Yorktel Case Studies to see how Yorktel forges successful customer solutions that make a measurable impact.