When people think about interacting with the government – whether it be the federal government or their local government – they often think of long lines, bureaucracy, long drives and missed work. However, the government is looking to shake that perception by making customer experience a priority and turning to technology to better serve its constituents.
We recently had the opportunity to dive deeper into this topic when we sat down with Greg Douglas of Yorktel for an episode of the Public Sector View Radio. Greg is the Executive Vice President of Sales at Yorktel and a veteran of the telecommunications industry, with over 20 years of experience helping government agencies meet their collaboration and communications needs.
During our interview, we asked Greg why federal agencies are so focused on customer service and experience today, what they’re doing to improve their customer experience and how new technologies are playing a role.
Here is what Greg had to say:
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