Privacy Policy
Privacy Policy

Privacy Policy

This privacy policy describes how York Telecom Corporation dba Yorktel, York Telecom Limited, York Telecom Ireland Limited and Yorktel SAS (collectively, “we,” “our,” or “Yorktel”) uses and protects any information that you provide when you use the Yorktel website; products and services; www.yorktel.com domains; and any other portals owned or operated by us. This privacy policy also describes how Yorktel collects, shares and secures the personal information you provide, as well as your choices regarding use, access and updating your personal information.

Yorktel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and our services, then you can be assured that it will only be used in accordance with this privacy policy.

Yorktel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If we make a material change to this policy, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective.

This policy is effective from 03 April, 2017

Children Under the Age of 13

Our website, products and services are not intended for children under 13 years of age. No one under age 13 may provide any information through our website, products or services. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website or on or through any of our products or services or any of their features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the contact information set forth below.

What we collect

We may collect the following information:

  • information by which you may be personally identified, such as name, job title, email address, phone number, physical and/or postal address and other information relevant to customer surveys and/or offers (“personal information”); and
  • Information that is about you but does not identify you.

Information we collect on or through our website, products or services may include:

  • Information that you provide by filling in forms on our website or in connection with our products or services. We may also ask you for information when you report a problem to us.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out with us, including, through our website and of the fulfillment of your orders.
  • Your search queries on our website.

We may also collect your contact information, including name and email address, from a third party, in the case where your employer licenses our services and provides you with an account. If you believe your personal information has been provided to us from your employer and would like to request that it be removed from our database, please contact your employer for this request.

If one of your contacts invites you to a meeting using our service, we will collect your name and email address in order to schedule that meeting and send you a meeting notification. Your personal information will not be used for any other purpose.

Our careers page includes features allowing you to refer a friend or to email a job listing to a friend. We will collect your friend’s name and email address if you choose to use these features. This information will only be used to refer another person to job openings within Yorktel. Do not provide us with any personal information about any third party unless they have agreed to this privacy policy and you have their permission to do so. If you believe your personal information has been provided to us and would like to request that it be removed from our database, please email us at privacy@yorktel.com

How we use cookies and other technologies

Yorktel and its partners use cookies or similar technologies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic, gather demographic information about our user base as a whole and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to disable cookies if you prefer. This may, however, prevent you from taking full advantage of the website.

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and, in particular, for the following reasons:

  • To provide you with a service
  • To keep internal records
  • To provide usage reports and statistics to your company under which your account for services is contracted with.
  • To improve our products and services
  • To provide customer service and technical assistance
  • To periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • Occasionally we may contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests

Sharing with Third Parties

We may share your information with third parties who provide services on our behalf to help with our business activities.   These companies are authorized to use your personal information only as necessary to provide these services to us.

These services may include:

  • Payment processing
  • Providing customer service
  • Sending marketing communications
  • Fulfilling services
  • Conducting research and analysis
  • Providing cloud computing infrastructure and services

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Yorktel’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Yorktel is among the assets transferred.
  • To fulfill the purpose for which you provide it.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of any agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Yorktel, our customers, or others.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place generally accepted physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you have any questions about the security of your personal information, you can contact us at privacy@yorktel.com. Your personal information will not be used for any other purpose.

Our website may contain links to other websites or applications of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website or application. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites or applications and such sites or applications are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website or application in question.

Use of Third Party Applications, Services and Plug-ins

Some services provided by Yorktel may be used with third party applications or services not provided directly by Yorktel. These services may be used by the use of a plug-in to a Yorktel application, through a Yorktel website or independently of any Yorktel website or application and service. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. Information pertaining to the privacy of these application and services should be collected from the third party providing the work.

Accessing and updating your personal information

Upon request Yorktel will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at privacy@yorktel.com or writing to us at the address below. A small fee may be payable for requests about what personal information we hold about you. We will respond to your request within a reasonable timeframe. In certain circumstances, we may be required by law to retain your personal information, or may need to retain your personal information to continue providing a service. We may not accommodate a request to change information if we believe the change would cause the information to be incorrect.

Controlling your personal information

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may choose to restrict our collection or future use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at the address below, emailing us at privacy@yorktel.com, or clicking on the “unsubscribe” link found in the emails we send to you.

We partner with a third party to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here, or if located in the European Union click here. Please note you will continue to receive generic ads.

Except as contemplated in this Privacy Policy, we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

EU-U.S. Privacy Shield

York Telecom Corporation dba Yorktel participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework.   York Telecom Corporation dba Yorktel is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov/list]

York Telecom Corporation dba Yorktel is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. York Telecom Corporation dba Yorktel complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, York Telecom Corporation dba Yorktel is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission and the U.S. Department of Transportation.   In certain situations, York Telecom Corporation dba Yorktel may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Contact Information

privacy@yorktel.com

Chief Information Security Officer
81 Corbett Way
Eatontown, NJ 07724
USA