Yorktel Introduces VideoKiosk for Streamlined Customer Experience Management
Live, Face-to-Face, Secure, Agent Interaction Reduces Wait Time and Enhances Service and Support
Eatontown, NJ (July 30, 2013) – Yorktel (@Yorktelcorp), the worldwide leader in video managed services, today announced the availability of its Yorktel VideoKiosk. An innovative and easy-to-use solution, Yorktel VideoKiosk empowers customers with a convenient and secure means through which to interact with remote service agents live and in real-time.
“Nobody likes wasting time by waiting in long lines; Yorktel VideoKiosks will serve as an effective, immediate remedy by enabling first-contact resolution through remote agent interaction,” said Greg Douglas, Yorktel vice president of business development, public sector.
VideoKiosks can be regionally distributed and placed at public locations as a convenient option for customers to engage in live meetings with agents operating out of contact centers or other sites. Powered by Yorktel VideoCloud infrastructure, VideoKiosks are fast to deploy, user-friendly and deliver High-Definition video for enhanced collaboration and customer interaction.
“Investment in customer service and support is critical to achieving any measure of long-term success,” continued Greg Douglas, “and is a mission-critical priority in today’s marketplace where consumer loyalty can be eroded with a single bad interaction. Through the power of visual communications, Yorktel VideoKiosk not only ensures that customers receive an expedient, high quality service experience, but also reduces the cost and logistical staffing expense of having agents onsite.”
Yorktel VideoKiosks are currently available for federal government and public sector agencies, and will be offered to commercial, retail and other private businesses in Q4 2013.
The VideoKiosk application enables the integration of a customer website or other chosen customer interface or portal to support the interaction, and provides a list of services from which the client selects to initiate a session. The main collaboration control is maintained by the agent who, while managing a session, is able to capture a client’s photo, signature, as well as approval, review and printing of session documents. Also of note, is that the Yorktel VideoKiosk can be used without video for customers who prefer to use an online (electronic) form completion/process, which is otherwise not available due to website security issues.
Yorktel VideoKiosk components include:
- Dual 22″ touch displays in a secure enclosure (Customer Kiosk)
- Standards-based, reliable cloud system infrastructure
- Telephone handset for customers and USB headset for agent provides high quality audio interaction
- HD camera on agent and customer kiosks to capture and exchange video
- Myriad security protocols to ensure the integrity of all communications, and to prevent fraud and manipulation
- Document scanner for scanning documents and any completed forms
- Monochrome printer to print documentation
- Electronic signature Pad
- Optional components include fingerprint scanner, credit card processing
The VideoKiosk is pending inclusion on GSA Schedule 70.
Yorktel, whose customers include federal, state and municipal organizations, as well as Fortune 500 enterprises, empowers customers to realize the full potential of next-generation video conferencing, media services and visual communications.
Recognized as an innovator and video solutions accelerator for more than 27 years, Yorktel designs, integrates and manages enterprise-grade video systems that are highly functional, customizable and scalable. Yorktel enables a cohesive user experience connecting cutting-edge video solutions and unified communications platforms that tie meeting rooms, desktops and mobile clients together in a singe environment.
Professional services, management and support expertise, coupled with proven best practices and cutting-edge technology, are the cornerstones of Yorktel’s award-winning approach to video managed services, and how Yorktel makes video work.
Yorktel is a leading global provider of video managed services for large enterprise and federal government customers. Founded in 1985 and headquartered in New Jersey, with offices across the US and in the UK, Yorktel enables customers to successful integrate video into their operations – from video conferencing to streaming, video event production to digital signage. Yorktel designs, integrates and manages enterprise-wide video communications solutions.