Microsoft Teams Voice solutions are a great way to extend your Microsoft Teams capabilities and is a nice option for your Teams integration.

However, cloud-based phone systems often have restricted options and integration options. In addition, cloud-based Calling Plans can suffer from limited failover capabilities.

What’s the best option for your Teams Voice solution?

Luckily, Yorktel customers have two options when it comes to Microsoft Teams Voice.

Yorktel’s MS Teams consultants can facilitate your implementation of:

  • Microsoft Calling Plans and, or
  • Options for Direct Routing

Read on to learn more about each of these choices.



One of the biggest mistakes companies make when deploying Microsoft Teams is underestimating the network requirements for real-time communications.  A wired and wireless Network Readiness Assessment gives you the information you need to identify potential weaknesses in your current network, plus suggested guidelines for eliminating them in the immediate, short-term, mid-term and long-term future.

Learn more about deploying Microsoft Teams and ensuring Network Readiness in our free white paper.

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Key Benefits of Microsoft Teams Voice:

Microsoft Calling Plans

A Microsoft Calling plan is an add-on telephone service that, when combined with Phone System in Office 365, can become the voice solution for your entire organization. Microsoft Calling Plans provide a primary phone number to make and receive phone calls.

Yorktel’s IT Lifecycle Services consultants understand the nuances of the Microsoft Calling Plans and can help you determine which plan best meets your business objectives. We can help preserve your existing phone numbers and provide comparative pricing analysis for implementing voice services through Microsoft Teams.

Microsoft’s Direct Routing in Teams

Direct Routing allows customers to connect their telecom carrier services directly to Office 365, so users can make and receive calls. It also provides interoperability options between the Microsoft Teams Phone System and 3rd  party systems such as PBXs, call centers, and Analog Telephony Adaptors (ATA), helping preserve key investments.

Yorktel has been configuring Direct Routing since its inception. Our experts can navigate its complexities and ensure best practices for 3rd party solution interoperability. Also, our subscription-based Hosted SBC Service is available globally as an alternative if you prefer not to purchase, install, maintain, and support your own SBC in the Direct Routing Configuration.

Univago Voice Connector

Explore Univago Voice Connector as an additional voice option within a Teams environment.

Learn More


Talk to a Yorktel expert to find out how you can benefit from Microsoft Teams Voice.

Complementary Offerings

Additional Resources

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