Enterprise IT leaders are under increasing pressure to support workforce demands for flexibility on where and how users work, while also optimizing performance, security, and cost of meeting rooms. Microsoft developed Microsoft Teams Rooms – Premium with the goal to simplify and streamline meeting room management and operations while enhancing meeting productivity. Microsoft Teams Rooms Premium delivers this through 24/7 proactive management, monitoring, and remediation of room operating system and software by Microsoft experts.
Software and machine learning that automates updates, problem detection, problem resolution and scales rooms efficiently.
- 24x7x365 monitoring to faster detect & troubleshoot
- Full visibility into room health
- Real-time alerts to notify you where and how to act
- Automated remediation resolves certain incidents on your behalf
A team of experts who provide 24×7 service operations, tiered support, and incident resolution assistance.
- Incident diagnosis with prescriptive guidance on cause and actions required
- Automated and support engineer assistance on troubleshooting
- Single point escalation support for all hardware vendors
- Integration with ServiceNow
Rich analytics, reporting and proven learnings at scale across many customers.
- Proven learnings at scale from many customers
- Reports and dashboards on daily operations and room performance
- Insights and recommendations on room usage and incident trend history