With evolving digital technologies and business processes, effective business communication and collaboration have become top priorities for organizations globally. Especially with rising hybrid work scenarios post-pandemic, businesses require a strategic approach to ensure enhanced productivity and performance.
Research suggests that effective collaboration and communication are critical aspects of any business, and about 97% of employees feel that it impacts their task efficiency. Voice solutions are, therefore, crucial for enhanced business interactions in a modern-day, hybrid workplace if you want to facilitate seamless communication between your internal & external stakeholders and increase business prospects.
As modern employees now prefer a lateral communication approach over the traditional top-down one, it is time for businesses to focus on adopting enterprise voice solutions to increase their operational efficiency. Read on to find out whether your organization needs an enterprise voice solution to keep up with the modern workforce.
What is Enterprise Voice?
Enterprise voice encompasses technologies that enable effective organizational communication through audio conferencing, phone calls, and other advanced call control features. Traditionally, businesses relied on Private Branch eXchange or PBX, an on-premise solution that offered limited connectivity and required high maintenance.
Modern enterprise voice communications are VoIP solutions (Voice over Internet Protocol) that deliver PBX functionalities and advanced features for unified communication. These mobile, scalable, and flexible voice solutions offer advanced features such as IVR menus, customizable caller ID, HD call quality, call routing, and more.
Since enterprise voice providers take care of the maintenance and upgrades, you can save on cost, time, effort, and resources in managing enterprise communications.
When to Consider a Voice Solution
Voice solutions can boost your business productivity and solve complex issues with reduced turnaround times. Rapid digital acceleration calls for two-way, real-time information exchange with utmost clarity, and that is precisely what enterprise voice solutions deliver.
If you’re still on the fence about whether enterprise voice is right for your organization, the following scenarios can help you identify if the time is right for an upgrade.
Multiple Communication Tools Have Become Difficult to Manage
In the process of enhancing communication and collaboration within the organization, businesses often end up investing in too many communication tools that can actually end up reducing productivity. Besides, constantly streaming information through these disconnected tools can complicate cross-team coordination.
If you find your teams juggling between different tools to get their job done, adopting a unified voice solution architecture can help you handle these disruptions and manage complications more effectively. With enterprise voice solutions, your workforce can quickly access relevant information with clearly structured communication channels.
Remote/Hybrid Work Has Become the Norm
The remote and hybrid work model has become the norm as the COVID-19 pandemic has drastically changed the work landscape. Organizations, therefore, must build the required flexibility when adopting this new way of working to ensure business continuity. With a distributed team across distant geographical locations, any inconsistency in communication can negatively impact productivity.
Since enterprise voice is a cloud-based solution, you can ensure seamless synchronization between your geographically dispersed teams and improve professional interactions.
It lets your employees answer calls from anywhere, with advanced features like easy-to-adjust call forwarding, call conferencing for company-wide meetings, visual voicemails, and wide-variety software integrations.
Current Maintenance Has Become Costly
Diversified communication channels are difficult and costly to maintain. Instead of relying on multiple channels for voice, video, and data collaboration, a unified communication solution can simplify and consolidate your entire communication system and reduce costs significantly.
Communication Workflows Are Inefficient
Inefficient communication workflows can hamper your business operations and impact overall productivity and performance. Consequently, it can portray a negative image of your business, affecting your quality of service.
With a unified voice solution, you can offer a centralized communication system that streamlines communication across different departments and teams. Employees can leverage voice, video, and messaging tools to collaborate and work together on projects in real time.
Enterprise voice solutions are also scalable and help you meet the growing communication needs, ensuring that your communication workflows remain efficient as your business expands.
Communication Features are Limited/Outdated
As your business grows, you’ll quickly realize that your traditional communication systems lack the features you need to keep up with your growth trajectory and security compliances.
For instance, with your traditional, on-premise communication toolset, you may not be able to offer mobility to your teams. They’d often require switching between different apps or devices for making voice calls, sending messages, or video conferencing.
You may also have limited capabilities to track and analyze communication patterns for improvement and workflow optimization.
As a unified communication solution, enterprise voice enables your teams to switch between different communication channels quickly, from anywhere, and through any computing device.
This modern communication stack also offers analytics and reporting features to help you improve the performance of your customer-facing teams. You also get advanced security features to protect your business communications from cyber threats and ensure regulatory compliance.
Continuity Managed Services for the Modern Worker and Modern Workplace
Yorktel’s Continuity Managed Services bring four decades of designing, deploying, managing, and supporting the forefront of enterprise communication, collaboration, productivity and security solutions.
Options in Enterprise Voice Providers
While several vendors in the market offer enterprise voice solutions, Cisco is one of the largest and most popular enterprise voice providers.
With Cisco Unified Communications, you get access to IP telephony for voice calling and a host of additional features such as instant messaging and presence, web conferencing, physical hardware integration, and more.
Microsoft is another top enterprise voice provider that offers enterprise voice as a component of MS Teams. It is an all-in-one communication solution you can manage via Office 365 admin console. Microsoft Enterprise Voice can also easily integrate with your existing CRM and IVR solution, enabling collaborative contact center functionalities for your teams.
You can also leverage call log analytics delivered through Power BI to make informed decisions when optimizing workflows and team performance.
Revolutionize Your Communication Workflows with Enterprise Voice
A modern-day workplace needs smart solutions that foster productivity and efficiency, irrespective of where employees are located and what devices they use. Enterprise voice is an integrated solution that meets the needs of this new way of doing work.
Through a simplified and consolidated solution, enterprise voice lets you handle your growing business communication requirements and eliminate the gaps in business workflows. The resulting impact is high employee morale, effective mobile collaboration, and consistent end-user experience, leading to higher productivity.
At Yorktel, we help our partners design and implement customized enterprise voice solutions to fit their unique business communication needs.
Contact us to speak with one of our experts and explore the best voice solution options for your growing enterprise.
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