Effective collaboration is a key element of the modern day workplace and one that demands unwavering communication capabilities. But the modern day workplace is more physically fragmented than ever, with business professionals able to work remotely, at their usual office location, or from any of their organization’s other sites. This reality puts even greater emphasis on the need for collaboration tools. One that is often overlooked is enterprise voice solutions. Most organizations have a video chat or instant messaging in place, but how many are leveraging managed services for their voice solution?

That’s why so many organizations have chosen to partner with a managed service provider (MSP) for their enterprise voice solutions

In this article, we’re going to outline three advantages of using an MSP for your enterprise voice solutions, so you can make a more informed decision about whether it’s right for your organization.

1. Simplify Direct Routing Configuration

Many of our partners use Microsoft Teams to fulfill their business users’ collaboration needs. However, other options that our partners utilize are Zoom or Webex from Cisco. But while these solutions include lots of functionality out of the box, such as instant messaging, video chatting and more, they often do not, as standard, include the ability to make traditional phone calls. Unless configured through Direct Routing, your business users will still need to use another telephony solution when they want to make calls outside of your organization.

Direct Routing is the technology that enables software like Teams, Webex and Zoom to connect with a traditional public switched telephone network (PSTN) so that your business users can benefit from having a unified suite of collaboration tools.

However, while the decision to add voice functionality is an easy decision for many organizations, how to handle Direct Routing requires a lot more consideration. You essentially have two options: manage Direct Routing yourself and host critical connectivity components in-house or in the cloud, or partner with an MSP provider, like us, who will take care of everything for you.

While the former of these two options might seem preferable, the latter significantly reduces the hassle, skills, and investment required – a true value-add that a managed service provider can offer.

[Related reading: Microsoft Teams Voice Plans: Which One is Right For Your Enterprise?]

2. Reduce Costs

The second advantage of leveraging a managed collaboration service provider for your enterprise voice solutions is that it can help you unlock significant savings post migration.

At a time when business spending is under increasing scrutiny, being able to secure next-level connectivity for a predictable, consistent monthly cost is an attractive option for many – a key benefit that a managed service provides. Not only does it negate the need to make a large capital expenditure (CapEx) on equipment, it also means you don’t have to upskill your in-house staff or hire new talent to handle the ongoing monitoring, management and support of said equipment.

The other way in which you can reduce your voice solution costs by partnering with a managed service provider is by having a solution tailored to your specific needs. No two organizations are identical, so it stands to reason that no two organizations’ voice solutions should be the same. 

It may be that you simply don’t need certain features or functionality, so you certainly don’t want to be paying for them. A managed voice service provider will determine all of this during the system design and configuration phase to ensure you only pay for the functionality you need.

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3. Receive Ongoing Voice Management

Finally, by partnering with a managed cloud service provider, you will also benefit from the provider’s significant expertise and experience. 

With your voice solution management and maintenance being overseen by an MSP provider, you can rest easy knowing that this critical aspect of your organization’s modern day workplace collaboration functionality is in safe hands. Moreover, by delegating voice manager duties to an MSP, you will reduce the need to continually train your staff in this area and free them up to focus on other value-add projects.

The managed service provider’s teams will also ensure your enterprise voice solutions are always performing at their best by proactively monitoring them to eliminate any potential business user impact. The same goes when it comes to upgrades and adding new features. You will always have peace of mind knowing that your voice solution is being managed by experts in their field and is underpinned by a comprehensive Service Level Agreement (SLA).

Yorktel Managed Voice Services Can Help Your Enterprise Thrive

Yorktel has a direct relationship with Microsoft, Cisco and Zoom, coupled with our comprehensive Managed Services, makes us the ideal choice as an MSP.. We also have 38 years of experience designing, deploying, managing, and supporting next-gen enterprise collaboration solutions. When you partner with a managed service provider like us, you benefit from knowing that our teams are always working in your organization’s best interests to ensure your business users get nothing but a flawless, consistent experience, regardless of where they are working.

Contact Us to find out more and start realizing the benefits associated with partnering with a managed services provider.