Multichannel communications have become essential in today’s business environment. Employees and customers today work across channels such as email, phone, video, instant messaging, and social platforms.
Integrating these solutions empowers employees to communicate and collaborate with team members and customers through their preferred channels.
Multichannel communication enables team members to share ideas, information, and files, and work productively across time zones — whether in real-time or asynchronously.
By keeping everyone connected, you can foster better collaboration and communication.
The Challenge: Diverse Communication Needs Within Organizations
Even within the same organization, different departments can have significantly different workflows.
You might have a sales team that lives on an instant messaging platform while the marketing team relies on email, and customer support uses ticketing systems for communication.
Coordinating these different channels can be complex and create communication breakdowns. Without a way to seamlessly integrate your communication and collaboration tools, you can also create data silos where team members don’t have access to the information they need to do their job effectively.
Since the average enterprise company uses as many as 250 different software-as-a-service (SaaS) applications, it can get incredibly complex.
Yorktel’s expert IT Consulting team draws from nearly 4 decades of experience helping our customers achieve their strategic business objectives. From hardware to software, from the customer premise to the cloud, Yorktel has earned a reputation as a top IT Consulting firm with intimate knowledge of how to roadmap innovative IT solutions and the expertise to bring those solutions to life.
Unpacking Help Desk Managed Services
Help Desk Managed Services can help manage intricate multichannel communication platforms. By addressing multichannel communication challenges proactively, managed help desk services can bring together your collaboration tools for a seamless solution.
McKinsey’s The State of Organizations 2023 report reveals that increasing speed and strengthening resilience are atop the list of the 10 most significant shifts organizations are facing today. That’s no surprise considering the volatility of the past few years.
Multichannel communication helps with speed and agility, enabling organizations to be more resilient.
How Help Desk Managed Services Support Multichannel Collaboration
Rather than reactive measures, a managed service help desk focuses on monitoring and optimization to ensure your tools — and team members — work together efficiently.
Your systems will be monitored 24/7 to flag any issues before they turn into problems.
A proactive approach diminishes unproductive downtime so that you have access to the multichannel communication you need whenever you need it. By optimizing each channel for reliability, you get a solid technical foundation for enterprise collaboration.
It also keeps everyone focused on organizational goals and the role they play without having to worry about the underlying technology they are using to deliver on these goals.
The Role of Help Desk Managed Services in Synchronizing Multichannel Communication
A key role of help desk managed services is synchronizing your multichannel communications, so they work together. This creates a more efficient information flow across multiple channels and keeps departments and team members working together.
By identifying potential bottlenecks and areas that need improvement, a managed service help desk can make the necessary adjustments to keep everything in sync.
This avoids a big disconnect in businesses that can produce serious problems. When there is misalignment, you can create:
- Disconnected data and systems that create confusion rather than clarity
- Disconnected employees who don’t work well together as a team
- Disconnected customers who become frustrated with your systems
A quarter of businesses today say these disconnects are among their biggest organizational concern. 43% point to decreased productivity with difficulties in communicating and collaborating at work and 58% still need the tools to be effective.
Ensuring everything works seamlessly is a thankless job. Employees only tend to notice when things aren’t working right.
Managed help desk services can ensure systemswork as intended and that employees have the tools they need when they need them.
Promote Multichannel Collaboration Through Help Desk Managed Services
With the increase in remote and hybrid working relationships, multichannel communication has become more important than ever.
Employees say that connecting with team members has been more challenging and requires more work to build relationships.
Attracting, retaining, and supporting team members in today’s workforce demands technology that fosters collaboration.
Multichannel communication platforms provide significant benefits, including:
- Improving accessibility and mobility
- Centralizing communications
- Fostering collaborations and information sharing
- Producing data-driven insights to find areas for improvement
- Enabling real-time communication and collaboration
Managed help desk services can help you realize the benefits and fully leverage the power of multichannel collaboration. By getting all of your team members connected and working efficiently, you can improve productivity.
Yorktel is the preferred provider for help desk managed services, including managing your communications and collaboration support.
Contact the IT experts at Yorktel to see how we can help promote multichannel collaboration in your organization.
Back