As a key component of our Continuity Managed IT Services, Yorktel’s expert Managed Help Desk Services team addresses any issues in your network environment with speed and efficiency, minimizing any possible impact on your Unified Communications.

The goal of our Help Desk Services is to ensure that your digital workforce has uninterrupted access to their communication and collaboration tools from anywhere, anytime, and receive immediate assistance when in need of support.

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AVOID THE TOP 3 NETWORK IMPLEMENTATION CHALLENGES – WITH VNOC EXPERTISE

Partnering with an experienced AV Integrations and Managed Services provider who runs a Video Network Operations Center (VNOC) for complex video deployments can be a game-changer for large global enterprises and federal government agencies.

The best practices typically gained from years of Help Desk Managed Services expertise shorten the learning curve and produce more effective and successful network implementations across industries.

This white paper explores three obstacles to successful implementations, plus explanations of how an experienced Managed Help Desk Services provider can overcome them.

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Why Choose Yorktel for VNOC & Help Desk Services

Fully Trained Support Staff Available 24x7x365

Our global Managed Help Desk Services offer true “follow the sun,” unlimited technical telephone support for your covered collaboration devices, solutions and infrastructure. Yorktel acts as the single point of contact for all the elements covered within your service contract.

From the moment you contact our Help Desk Services team, our support providers initiate troubleshooting and triage issues, often resolving them within a single call. Where further investigation is required, we open support tickets and fully manage them to their resolution. Our commitment to our customers is shown through SLA-based performance metrics and with next business-day onsite parts and labor. You can rest assured that our support staff expertly minimizes downtime, freeing your internal resources from the burden of those associated tasks.

Call Scheduling, Launching, and Meet & Greet Conferencing Services

Yorktel’s Scheduling, Launching, and Meet & Greet services ensure that your remote participants are correctly connected and can easily initiate a meeting, without the time-consuming distraction of call set-up. Our services range from Dialing Simplification, including One Button to Push (OBTP) facility, to a White Glove Concierge Service, giving participants a comprehensive, top-tier Meet & Greet experience.

Yorktel considers every single one of your calls to be critical, and backs this dedication with our Service Provider-grade infrastructure, services and live support. Our proactive approach, reflected in our Real-Time Monitoring & Management, along with our keen insights into your Reporting & Analytics, can empower you with the Managed Services you need to drive a successful Digital Transformation strategy.

INTERESTED IN FINDING OUT HOW YOU CAN BENEFIT FROM OUR MANAGED HELP DESK EXPERTISE?

Talk to a Yorktel Help Desk service provider to learn more.

Additional Resources

Check out our Yorktel White Papers for in-depth explorations of today’s technologies.

Download our Yorktel Webinars to view at your convenience. You can also subscribe to future Webinars so you never miss out!

Peruse our Yorktel Case Studies to see how Yorktel forges successful customer solutions that make a measurable impact.