Modern day professionals require modern day communication and collaboration. Fortunately, for organizations, Enterprise Collaboration Solutions combine the voice, video, and productivity tools your business users depend on into a single, easy to access suite.

A core part of such solutions is the Voice over Internet Protocol (VoIP) phone system. But with so many cloud-based phone systems out there, it can be tricky to determine which one is right for your business, both in terms of cost and functionality.

In this blog, we are going to explore Zoom Phone and look at why more and more organizations are choosing it as their Unified Voice solution. Indeed, in August 2022, Zoom Phone posted tremendous results, selling a record number of licenses in the quarter reaching nearly 4 million seats sold overall – up more than 100% year-over-year. This is a testament to Zoom Phone’s growing popularity as a Unified Voice solution.

What Is Zoom Phone?

Zoom Phone is an enterprise VoIP solution that is integrated with the popular video conferencing platform, Zoom. It allows businesses to make & receive phone calls, send & receive texts, and access voicemails, all via the cloud and from within the Zoom platform. With Zoom Phone, your business users benefit from a communication solution that is organized and efficient, whether they are in the office or working remotely.

Zoom Phone is a native product within the overall Zoom platform, which means your business users are probably already familiar with its interface. It can be accessed from any device, from anywhere, making it the perfect Unified Voice Solution for organizations.

Why Organizations Choose Zoom Phone as Their VoIP Solution

There are several reasons why organizations choose Zoom Phone as their VoIP solution, including:

Seamless Integration

By using Zoom Phone, businesses can take advantage of the seamless integration with the Zoom video conferencing platform. This makes it easy to switch between voice and video calls and allows employees to collaborate in real-time, no matter where they are located. Zoom Phone also now integrates with essential applications like Salesforce, Google G-Suite, ServiceNow, and HubSpot to improve productivity in the modern workplace.

Feature Rich

Zoom Phone boasts a wide range of features which can help businesses streamline communication and improve productivity. These include voicemail, call forwarding, call transfer, call recording, and more. There’s also an intuitive admin portal that helps manage shared lines, automated call queues, and intelligent call routing. 


Since Zoom Phone can be accessed from any device with an internet connection, it’s simple for businesses to support remote work, regardless of where employees are located. This is especially critical for multinational organizations with offices and employees in various regions. Zoom Phone’s global coverage provides access to native services in 47 countries and territories.


Zoom Phone can be scaled up or down as needed, allowing businesses to respond to changes in staffing and/or workload to provide a truly tailored solution.

Cost Effective

Zoom Phone is a cost-effective option for businesses, with no upfront costs for hardware or maintenance and the ability to pay only for the features and licenses required.

Overall, Zoom Phone is a strong option for organizations looking for a reliable and feature-rich VoIP solution which can help improve productivity.

Cloud-Based Phone Systems are Here to Stay

While they were already enjoying significant popularity prior to COVID-19, cloud-based phone systems really came into their own when the pandemic struck. Virtually overnight, organizations had to facilitate effective remote working, including how their business users communicate. Those that already had cloud-based phone systems were in a much more favorable position from the outset.

This swift change in how we all worked emphasized the value of cloud-based solutions and business continuity planning, especially in a global emergency.

Now, as we continue in the so-called “new normal” following the pandemic, hybrid working is here to stay, and cloud-based phone systems will continue to play a pivotal part of organizations’ communication strategies going forward.

Further highlighting the popularity of cloud-based communication, a recent comprehensive research report by Market Research Future predicts the global cloud communication platform market will be worth $51.37 billion by 2030, growing at a 19.82% CAGR through 2020-2030.

Get Started with Zoom Phone And Stay Connected In The Modern Workplace

Here at Yorktel, we have over 38 years of experience designing, deploying, managing, and supporting next-gen enterprise collaboration solutions like Zoom Phone. That’s why so many organizations choose to partner with us to help them meet their enterprise communication needs and provide their business users with all the digital tools they need to be effective and productive in the modern day workplace.

Contact Us today to find out more about our services and discover how we can help you realize all the benefits associated with implementing Zoom Phone.