Common Pitfalls….when Considering Managed Services

Common Pitfalls….when Considering Managed Services

What may be considered the “traditional” workforce has changed immensely and rapidly over the past few years with more and more employees working remotely.   Coupled with the increasing demand to deliver services through the cloud and with so many Service Providers trying to differentiate their offerings beyond traditional Internet, cable, and voice, it’s no wonder […]

Secrets in Getting Ahead of Internal Process for Launch

Secrets in Getting Ahead of Internal Process for Launch

With today’s busy marketplace of Service Providers adding Video Solutions to their portfolio of offerings, being first to market does count – maybe more now than ever before.  Once your solution offering is roadmapped, though, how do you get to market quickly when the internal process itself can take months?  Just having a launch process […]

Public Sector View Radio: Improving customer experience in the federal government with technology

Public Sector View Radio: Improving customer experience in the federal government with technology

When people think about interacting with the government – whether it be the federal government or their local government – they often think of long lines, bureaucracy, long drives and missed work. However, the government is looking to shake that perception by making customer experience a priority and turning to technology to better serve its […]

Telehealth Kiosks: A Patient Care Game-Changer

Telehealth Kiosks: A Patient Care Game-Changer

In the past, retail pharmacies used self-serve kiosks as little more than time fillers, enabling patrons to check their blood pressure and learn a few medical facts while they waited for their prescriptions to be filled. As telehealth technology progresses, however, these kiosks are taking on much more important roles in consumers’ (i.e. patients’) lives. […]

WebRTC and The Remote Workforce Trend

WebRTC and The Remote Workforce Trend

We’ve been tracking the progress of WebRTC (real-time communication) since the API standard was first announced by Google two years ago, and in that time we’ve seen lots of predictions and promises about how this standard is going to disrupt the UC world. To make sense of these myriad views, it’s important to understand two […]

3 Video Conferencing Industry Trends to Watch for in 2014

3 Video Conferencing Industry Trends to Watch for in 2014

With Q1 2014 in the books, it’s a good time to anticipate what may lie ahead for us in 2014. For starters, there are some interesting things happening in the world of video conferencing that are worth paying attention to. Following are the top three trends businesses should keep on their radar as the New […]

Telehealth: The next big health care game changer is happening now

Telehealth: The next big health care game changer is happening now

Over the past few years, electronic medical records have changed the way health care practices capture information and interact with patients. Many practices have replaced paper applications and scribbled notes with electronic forms, laptops, tablets and digital dictation devices. As important as this transformation has been and the benefits it promises (e.g. more accurate records, […]

Global UC Market Predicted to Reach $16 Billion

Global UC Market Predicted to Reach $16 Billion

It’s exciting to think about what’s in store for unified communications in 2014. For starters, multiple research firms are predicting big growth for this technology. Transparency Market Research predicts the global UC market will reach $16 billion by next year and TechNaviopredicts nearly 16% growth rate between 2012 and 2016. If I had to summarize in three words why […]

Survey shows video’s popularity as essential business collaboration tool

Survey shows video’s popularity as essential business collaboration tool

My most recent post in our ongoing blog series in Smart Business, addresses results from a Polycom survey. Specifically, decision-makers worldwide view video conferencing as the essential team collaboration tool. Of more than 1,200 decision-makers surveyed in 12 countries, 96 percent agreed that video conferencing removes distance barriers to improve productivity among geographically scattered teams. The respondents noted that, in addition […]

A Primer on Federated Communications

A Primer on Federated Communications

With EnterpriseConnect around the corner, I thought it would be interesting to revisit this article on Federated Communications, which ran in No Jitter.  Tight integration and federated user identities across IT and communications are key to building powerful solutions that help users be more productive and efficient. At a high level, federated communications occurs when multiple […]

4 Reasons Why Enterprise Video Must Evolve and Integrate

4 Reasons Why Enterprise Video Must Evolve and Integrate

In this month’s Smart Business, I wrote a piece that talks about how as enterprises build out video platforms to enable seamless communication across their organization, they want to make sure that applications are scalable for future growth. Sure, video can enrich collaboration, but not if it’s tacked on as piecemeal. To achieve fully unified […]

Visit Yorktel At An Upcoming Event

Visit Yorktel At An Upcoming Event

By Samantha Osowski New technologies are constantly altering the way companies communicate, making it overwhelming for IT decision-makers to stay up-to-date. Yorktel is committed to serve as a resource, providing thought leadership to help companies harness the power of technology. Visit us at these upcoming events to learn more, and check out our full event […]

Stay up-to-date on Yorktel insights.

Subscribe