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Video Communication Isn’t Just For Big Banks

Video Communication Isn’t Just For Big Banks

Posted by yorktel

In the hyper competitive world of banking, customer service is a key differentiator. With so many options and choices, consumer loyalty can be fickle. It’s no surprise, accordingly, that many of the world’s largest banks are investing heavily in technologies that provide their customers with convenience and efficiency. One trend taking hold is adoption of…

 
Focusing on Healthcare

Focusing on Healthcare

Posted by vbrown

Any healthcare executive will tell you that hospital and health system administrators serve two masters: ensuring their facility delivers the highest quality patient care; and maximizing financial returns. More often than not, those two worlds collide with combustible results similar to pouring oil on a gas fire.

 
Will Skype for Business Become the New Killer UC App?

Will Skype for Business Become the New Killer UC App?

Posted by vbrown

About two months ago, Microsoft’s corporate VP for Skype, Gurdeep Pall, revealed some big changes projected for Microsoft Lync in the first half of 2015 including a new name – Skype for Business, plus a new user interface and new features. It’s no surprise that Microsoft is making a crucial play to try to capture…

 
Why Canadians Want Healthcare To Step Up To The Digital Age Right Now

Why Canadians Want Healthcare To Step Up To The Digital Age Right Now

Posted by pmclain

A recent study released by TELUS Health that gathered feedback from 1,000 adults from Quebec, half of whom suffer from chronic illness, offered several insights into what many Canadians believe to be the problems — and the solution — to the current state of healthcare. Forty-two percent of respondents indicated that they’re dissatisfied with their…

 
Is 4K Video Ready for Prime Time?

Is 4K Video Ready for Prime Time?

Posted by yorktel

Marketers and consumers of HD video are being inundated with waves of messaging telling them to trade in their outdated HD video streaming equipment for the latest in 4K Ultra HD (UHD) technology. This newer technology boasts four times the resolution of current HD along with eye-popping clarity and unmatched color richness. A recent article…

 
Common Pitfalls….when Considering Managed Services

Common Pitfalls….when Considering Managed Services

Posted by yorktel

What may be considered the “traditional” workforce has changed immensely and rapidly over the past few years with more and more employees working remotely.   Coupled with the increasing demand to deliver services through the cloud and with so many Service Providers trying to differentiate their offerings beyond traditional Internet, cable, and voice, it’s no wonder…

 
Secrets in Getting Ahead of Internal Process for Launch

Secrets in Getting Ahead of Internal Process for Launch

Posted by yorktel

With today’s busy marketplace of Service Providers adding Video Solutions to their portfolio of offerings, being first to market does count – maybe more now than ever before.  Once your solution offering is roadmapped, though, how do you get to market quickly when the internal process itself can take months?  Just having a launch process…

 
Public Sector View Radio: Improving customer experience in the federal government with technology

Public Sector View Radio: Improving customer experience in the federal government with technology

Posted by yorktel

When people think about interacting with the government – whether it be the federal government or their local government – they often think of long lines, bureaucracy, long drives and missed work. However, the government is looking to shake that perception by making customer experience a priority and turning to technology to better serve its…

 
Telehealth Kiosks: A Patient Care Game-Changer

Telehealth Kiosks: A Patient Care Game-Changer

Posted by vbrown

In the past, retail pharmacies used self-serve kiosks as little more than time fillers, enabling patrons to check their blood pressure and learn a few medical facts while they waited for their prescriptions to be filled. As telehealth technology progresses, however, these kiosks are taking on much more important roles in consumers’ (i.e. patients’) lives….

 
WebRTC and The Remote Workforce Trend

WebRTC and The Remote Workforce Trend

Posted by vbrown

We’ve been tracking the progress of WebRTC (real-time communication) since the API standard was first announced by Google two years ago, and in that time we’ve seen lots of predictions and promises about how this standard is going to disrupt the UC world. To make sense of these myriad views, it’s important to understand two…

 

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