As a key service component of our Continuity Managed Services offerings, Yorktel’s expert VNOC team addresses any issues in your network environment with speed and efficiency, minimizing any possible impact on your Unified Communications.

Our goal is ensure that your digital workforce has uninterrupted access to their communication and collaboration tools from anywhere, anytime, and receive immediate assistance when in need of support.

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AVOID THE TOP 3 NETWORK IMPLEMENTATION CHALLENGES – WITH VNOC EXPERTISE

Partnering with an experienced AV Integrations and Managed Services provider who runs a Video Network Operation Center (VNOC) for complex video deployments can be a game-changer for large global enterprises and federal government agencies.

The best practices typically gained from years of Managed Services and VNOC expertise shorten the learning curve and produce more effective and successful network implementations across industries.

This whitepaper explores three obstacles to successful implementations, plus explanations of how an experienced VNOC and Managed Services provider can overcome them.

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The Yorktel Difference

Fully Trained Support Staff Available 24/7/365

Our global helpdesk offers true “follow the sun,” unlimited technical telephone support for your covered collaboration devices, solutions and infrastructure. Yorktel is the single point of contact for all the elements covered within your service contract.

From the moment you contact Yorktel, our support team initiates troubleshooting and triages issues, often resolving them within a single call. Where further investigation is required, we open support tickets and fully manage them to their resolution. Our commitment to our customers is shown through SLA-based performance metrics and with next business-day onsite parts and labor. You can rest assured that our support staff expertly minimizes downtime, freeing your internal resources from the burden of those associated tasks.

Call Scheduling, Launching, and Meet & Greet Conferencing Services

Yorktel’s Scheduling, Launching, and Meet & Greet services ensure that your remote participants are correctly connected and can easily initiate a meeting, without the time-consuming distraction of call set-up. Our services range from Dialing Simplification, including One Button to Push (OBTP) facility,  to a White Glove Concierge Service, giving participants a comprehensive, top-tier Meet & Greet experience.

Yorktel considers every single one of your calls to be critical, and backs this dedication with our Service Provider-grade infrastructure, services and live support. Our proactive approach, reflected in our Real-Time Monitoring & Management, along with our keen insights into your Reporting & Analytics, can empower you with the Managed Services you need to drive a successful Digital Transformation strategy.

INTERESTED IN FINDING OUT HOW YOU CAN BENEFIT FROM OUR VNOC & HELPDESK EXPERTISE?

Talk to a Yorktel expert to learn more.

Complementary VNOC (Video Network Operations Center)
& Helpdesk Offerings

Additional Resources

Check out our Yorktel White Papers for in-depth explorations of today’s technologies.

Download our Yorktel Webinars to view at your convenience. You can also subscribe to future Webinars so you never miss out!

Peruse our Yorktel Case Studies to see how Yorktel forges successful customer solutions that make a measurable impact.