Systems Contractor News: Yorktel Unveils Univago Platform Enhancements

American Veteran’s Center Honors Veterans From The American Revolution to Operation Iraqi Freedom

Eatontown, NJ (May 24, 2013) – Yorktel (@Yorktelcorp), the worldwide leader in video managed services and managed media, today announced that its award-winning media services team is producing the television broadcast production of the 2013 National Memorial Day Parade. The two-hour celebration originates from Washington DC, and honors veterans from the American Revolution to Operation Iraqi Freedom, and every major military conflict in between.

Included in the program are actors Gary Sinise and Joe Mantegna, Miss America 2013 Mallory Hagan, country music star Trace Adkins, Wounded Warrior and Dancing with the Stars winner JR Martinez, Sam James from NBC’s The Voice, and American Idol winner, Taylor Hicks.

“It is truly an honor for Yorktel to support the American Veteran’s Center and to honor our nation’s veterans for their service to our country,” commented Mark Maxey, SVP, Yorktel Media Services. “This tribute is an historic occasion, which we are proud to bring to friends and family around the world who can join in the celebration.”

Yorktel’s 50 person broadcast production crew will provide all HD production, post-production and broadcast transmissions for the two-hour program. The show is broadcast live on The Pentagon Channel (TPC) and syndicated nationally across more than 100 stations, reaching more than 80 million television viewing households.

In addition, the broadcast will also be beamed worldwide on the American Forces Network (AFN) and streamed globally at http://www.military.com by the Defense Video & Imagery Distribution System (DVIDS).

Highlights of the 2013 National Memorial Day Parade broadcast include:

  • A very special tribute those who have served and sacrificed from the American Revolution to our current generation of service members.
  • A commemoration of the 70th anniversary of World War II, 60th anniversary of the Korean War, and 50th anniversary of the Vietnam War.
  • A special salute to the legacy of the United States Army from 1775 to today, featuring distinguished Army veterans, The United States Army Band “Pershing’s Own,” and hundreds of U.S. Army and Army Reserve Soldiers.
  • Thousands of veterans, marching bands, and musical performers all paying tribute to those who have sacrificed for our freedoms.

Participating in the parade broadcast are:

  • J.R. Martinez – 2013 National Memorial Day Parade Grand Marshal. Actor, motivational speaker, radio host, Army veteran, and author of The New York Times Bestseller Full of Heart: My Story of Survival, Strength and Spirit. Wounded in Iraq in 2003, his inspiring story of recovery was featured in his championship run in Season 13 of ABC’s “Dancing With The Stars.”
  • Robert Griffin III – Honorary Grand Marshal. Washington Redskins’ quarterback Robert Griffin III, and his parents, U.S. Army veterans Robert Griffin, Jr. and Jacqueline Griffin, in a special salute to Military families.
  • Gary Sinise – Star of CSI New York. known for his role as Lt. Dan in Forrest Gump. Co-founder of Operation Iraqi Children, which helps Americans donate school supplies to Iraqi schools. His band, the Lt. Dan Band, has also played for American service members around the world.
  • Trace Adkins – Grammy-nominated country artist, actor. Spokesman for the Wounded Warrior Project and the American Red Cross. He has performed on seven USO tours, and is among the most recognizable musical supporters of our military. He can currently be seen supporting the American Red Cross on NBC’s All-Star Celebrity Apprentice.
  • Joe Mantegna – Tony Award-winning star of Glengarry Glen Ross and current lead in Criminal Minds on CBS. In 2004 was named Chairperson for the National Salute to Hospitalized Veterans by the Department of Veterans Affairs.
  • Miss America 2013 Mallory Hagan. Native of Brooklyn, NY, Miss America 2013 Mallory Hagan is the National Goodwill Ambassador for Children’s Miracle Network Hospitals. Her personal platform is promoting Stop it Now, an organization dedicated to prevention and protection from child sexual abuse.
  • Taylor Hicks – More than 37 million viewers tuned-in as Taylor Hicks became the winner of American Idol: Season 5, making it one of the most-watched television events of the decade. His debut album would be certified Platinum, and he would go on to star in GREASE on Broadway and a residency at Bally’s Las Vegas.
  • Sam James – From NBC’s “The Voice.” His introduction to “The Voice” audience was his unique vocal delivery of John Lennon’s timeless classic “Imagine,” compelling Maroon 5 Front-man Adam Levine to scoop up Sam for his team, saying “You need to be on the show – you’re that good… you have a fantastic voice and DEFINITELY deserve to be here.” The national audience took notice, too, spurring Sam’s iTunes single of “Imagine” to the #11 spot on the iTunes Rock Charts

More details can be found online at: http://www.nationalmemorialdayparade.com/

Yorktel, whose customers include federal, state and municipal organizations, as well as Fortune 500 enterprises, empowers customers to realize the full potential of next-generation video conferencing, media services and visual communications. Yorktel’s media services division, comprised of several EMMY award-winning crewmembers, has been honored with multiple TELLY Awards for outstanding broadcast, film and video productions.

Professional services, management and support expertise, coupled with proven best practices and cutting-edge technology, are the cornerstones of Yorktel’s approach to video managed services, and how Yorktel makes video work.

ABOUT YORKTEL

Yorktel is a leading global provider of video managed services for large enterprise and federal government customers. Founded in 1985 and headquartered in Eatontown, New Jersey, Yorktel enables customers to successful integrate video into their operations – from video conferencing to streaming, video event production to digital signage. Yorktel designs, integrates and manages enterprise-wide video communications solutions.

For more information, visit Yorktel online at http://www.yorktel.com or email knowmore@yorktel.com. Follow Yorktel on Twitter: @yorktelcorp

Vishal Brown, VP of Professional Services to share knowledge and expertise at premier communications and technology event August 27- 29

Eatontown, NJ – (August 16, 2013) – Yorktel (@YorktelCorp), the worldwide leader in video managed services, today announced that Vishal Brown (@VishalBrown), vice president of professional services, will speak at ITEXPO Las Vegas, the world’s largest and best-attended communications and technology trade show. Mr. Brown will present during multiple sessions on Tuesday August 27, 2013, titled ‘Enterprise Video: The Future is Here’, at 12:45 PM, and ‘How to Make Video Part of Your Mobile Strategy’, at 3:45 PM, as well as ‘VaaS: Leveling the Playing Field for SMBs’, on Thursday, August 29, 2013, at 1:00 PM.

“The business case for unified and visual communications is clear as organizations of all sizes and in all sectors are adopting various practices to transcend geographic boundaries, and to increase productivity through enhanced collaboration,” commented Vishal Brown. “However, not all video conferencing services are created equal, and it is imperative that industry leaders take every opportunity to educate the market on best practices for security, interoperability, cloud and managed services delivery, and mobility. Regardless of marketing hype, enterprises need enterprise-class solutions that adhere to the most stringent policies and protocols. I look forward to joining the foremost experts from around the world at ITEXPO in Las Vegas, and to providing insights on video conferencing, unified communications and collaboration.”

Yorktel, whose customers include Fortune 500 enterprises and government organizations, empowers customers to realize the full potential of next-generation video conferencing, media services and visual communications.

Recognized worldwide as an innovator and video solutions accelerator for more than 27 years, Yorktel designs, integrates and manages enterprise-grade video systems that are highly functional, customizable and scalable.

Yorktel enables a cohesive user experience connecting cutting-edge video solutions and unified communications platforms that tie meeting rooms, desktops and mobile clients together in a singe environment.

Professional services, management and support expertise, coupled with proven best practices and cutting-edge technology, are the cornerstones of Yorktel’s award-winning approach to video managed services, and how Yorktel makes video work.

Registration for ITEXPO is now open. For the latest ITEXPO news, updates and information follow the event on Twitter at @ITEXPO.

ABOUT YORKTEL

Yorktel is a leading global provider of video managed services for large enterprise and federal government customers. Founded in 1985 and headquartered in New Jersey, with offices across the US and in the UK, Yorktel enables customers to successfully integrate video into their operations – from video conferencing to streaming, video event production to digital signage. Yorktel designs, integrates and manages enterprise-wide video communications solutions.

For more information, visit Yorktel online at http://www.yorktel.com or email knowmore@yorktel.com.   Follow Yorktel on Twitter: @yorktelcorp

About TMC:

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face-to-face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 – HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; Secure Mobility Conference; Software Telco Congress, StartupCamp; Super Wi-Fi and Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

Live, Face-to-Face, Secure, Agent Interaction Reduces Wait Time and Enhances Service and Support

Eatontown, NJ (July 30, 2013) – Yorktel (@Yorktelcorp), the worldwide leader in video managed services, today announced the availability of its Yorktel VideoKiosk.  An innovative and easy-to-use solution, Yorktel VideoKiosk empowers customers with a convenient and secure means through which to interact with remote service agents live and in real-time.

“Nobody likes wasting time by waiting in long lines; Yorktel VideoKiosks will serve as an effective, immediate remedy by enabling first-contact resolution through remote agent interaction,” said Greg Douglas, Yorktel vice president of business development, public sector.

VideoKiosks can be regionally distributed and placed at public locations as a convenient option for customers to engage in live meetings with agents operating out of contact centers or other sites. Powered by Yorktel VideoCloud infrastructure, VideoKiosks are fast to deploy, user-friendly and deliver High-Definition video for enhanced collaboration and customer interaction.

“Investment in customer service and support is critical to achieving any measure of long-term success,” continued Greg Douglas, “and is a mission-critical priority in today’s marketplace where consumer loyalty can be eroded with a single bad interaction. Through the power of visual communications, Yorktel VideoKiosk not only ensures that customers receive an expedient, high quality service experience, but also reduces the cost and logistical staffing expense of having agents onsite.”

Yorktel VideoKiosks are currently available for federal government and public sector agencies, and will be offered to commercial, retail and other private businesses in Q4 2013.

The VideoKiosk application enables the integration of a customer website or other chosen customer interface or portal to support the interaction, and provides a list of services from which the client selects to initiate a session. The main collaboration control is maintained by the agent who, while managing a session, is able to capture a client’s photo, signature, as well as approval, review and printing of session documents. Also of note, is that the Yorktel VideoKiosk can be used without video for customers who prefer to use an online (electronic) form completion/process, which is otherwise not available due to website security issues.

Yorktel VideoKiosk components include:

  • Dual 22″ touch displays in a secure enclosure (Customer Kiosk)
  • Standards-based, reliable cloud system infrastructure
  • Telephone handset for customers and USB headset for agent provides high quality audio interaction
  • HD camera on agent and customer kiosks to capture and exchange video
  • Myriad security protocols to ensure the integrity of all communications, and to prevent fraud and manipulation
  • Document scanner for scanning documents and any completed forms
  • Monochrome printer to print documentation
  • Electronic signature Pad
  • Optional components include fingerprint scanner, credit card processing

The VideoKiosk is pending inclusion on GSA Schedule 70.

Yorktel, whose customers include federal, state and municipal organizations, as well as Fortune 500 enterprises, empowers customers to realize the full potential of next-generation video conferencing, media services and visual communications.

Recognized as an innovator and video solutions accelerator for more than 27 years, Yorktel designs, integrates and manages enterprise-grade video systems that are highly functional, customizable and scalable. Yorktel enables a cohesive user experience connecting cutting-edge video solutions and unified communications platforms that tie meeting rooms, desktops and mobile clients together in a singe environment.

Professional services, management and support expertise, coupled with proven best practices and cutting-edge technology, are the cornerstones of Yorktel’s award-winning approach to video managed services, and how Yorktel makes video work.

ABOUT YORKTEL

Yorktel is a leading global provider of video managed services for large enterprise and federal government customers. Founded in 1985 and headquartered in New Jersey, with offices across the US and in the UK, Yorktel enables customers to successful integrate video into their operations – from video conferencing to streaming, video event production to digital signage. Yorktel designs, integrates and manages enterprise-wide video communications solutions.

For more information, visit Yorktel online at http://www.yorktel.com or email knowmore@yorktel.com.   Follow Yorktel on Twitter: @yorktelcorp

New Hires Andy Massignani, Josh Collins, and Shane Zellers Bring Customer Experience, Managed Services, Operations, and Technical Expertise

San Ramon & Irvine, CA (September 11, 2013) – Yorktel (@Yorktelcorp), the worldwide leader in video managed services and cloud solutions, today reported significant growth in revenue, headcount and customer footprint. In 2012, the company marked a 30% increase in new customers, as well as a 22% increase in overall revenue from 2011 to 2012.

“We are very pleased with these results but frankly they are not surprising,” said Yorktel CEO, Ron Gaboury. “Yorktel has been a leader in visual communications for nearly 30 years, and as such our team brings an unmatched level of expertise, trust and industry knowledge that enables us to cost-effectively deliver exceptional service. Our proven approach to video managed services liberates customers from having to support multiple communications platforms and security protocols by instead choosing a single solution for a cohesive, customized user experience.

“Further, this growth validates our managed services model. An increasing need for cost containment has enterprises rethinking their computing environments. Cloud technologies enable new choices, flexibility, and the ability to eliminate OPEX, reduce CAPEX, while enhancing capabilities that increase operational efficiency.

We have made a significant investment in our global infrastructure to deliver feature-rich, video managed and cloud services that take complexity out of the equation and support our customers’ evolving needs.”

Also of note, is the company’s ongoing commitment to strengthening its human resources. In addition to noteworthy expansion with its Public Sector team, Yorktel also welcomed three new members to its Western Region team: Andy Massignani as Strategic Account Manager, Josh Collins as Client Operations Manager, and Shane Zellers as Solutions Architect.

Yorktel continues to strengthen its team and presence in the Western Region to enhance its Managed Services portfolio and achieve its Hosted, Managed, and Media Services Strategy.

As Strategic Account Manager, Andy Massignani will be based in Irvine with the task of overseeing and growing the company’s presence in Southern California.  Having served as an account director leading sales that focused on professional services, managed services, cloud offerings, unified communications, and media, Massignani brings his comprehensive portfolio management to accounts in the Los Angeles basin.

“Andy brings an impressive track record and wealth of industry experience with him to Yorktel,” said Dan Missbrenner, Yorktel Vice President and General Manager of the Western Region. “He is a much-welcomed addition to our team, and we are confident that his expertise will be an invaluable resource to strengthen both Yorktel’s regional presence and brand awareness.”

Also of note is the addition of Josh Collins as the Client Operations Manager for Yorktel’s premier customers in Southern California. Collins comes to Yorktel following a successful tenure at Sony, where he was Operations Manager for the US New Media Solutions department.

“We look forward to leveraging Josh’s extensive managed services knowledge to complement the already exceptional level of ongoing, on-site support that our customers have come to expect,” added Missbrenner.

Shane Zellers rounds out the additions as an additional Solutions Architect for the Western Region.

“Shane’s knowledge of the industry, proven track record of building successful professional services portfolios, and consultative approach will greatly enhance the customer experience and shore up the technical capabilities of the growing Western Region,” added Missbrenner.

Yorktel, whose customers include federal, state, and municipal organizations as well as Fortune 500 enterprises, empowers customers to realize the full potential of next-generation video conferencing, media services, and visual communications.

Recognized as an innovator and video solutions accelerator for more than 28 years, Yorktel designs, integrates, and manages enterprise-grade video systems that are highly functional, customizable, and scalable. Yorktel enables a cohesive user experience connecting cutting-edge video solutions platforms that tie meeting rooms, desktops, and mobile clients together in a single environment.

Professional services, management and support expertise, combined with proven best practices and cutting-edge technology, are the cornerstones of Yorktel’s award-winning approach to video managed services, and how Yorktel makes video work.

ABOUT YORKTEL

Yorktel is a leading global provider of video managed services for large enterprise and federal government customers. Founded in 1985 and headquartered in New Jersey, with offices across the U.S. and in the U.K., Yorktel enables customers to successfully integrate video into their operations – from video conferencing to streaming, video event production to digital signage. Yorktel designs, integrates, and manages enterprise-wide video communications solutions.

For more information, visit Yorktel online at www.yorktel.com or email knowmore@yorktel.com. Follow Yorktel on Twitter: @yorktelcorp

Eatontown, NJ (September 19, 2013) – Yorktel (@yorktelcorp), the worldwide leader in cloud and video managed services, today announced that it would be exhibiting at CIOsynergy New York, being held Thursday, September 26, 2013, at the Affinia Hotel Manhattan.

CIOsynergy events bring forth a community of enterprise CIOs to discuss, debate, and challenge the direction of IT. The single day agenda is a must attend for all enterprise IT leaders, as these gatherings provide attendees with a forum for networking and an exceptional learning environment with the CIOs of New York’s enterprise arena.

More than150 IT leaders from both mid-market and large enterprises will convene in downtown New York for this unique event.

WHO:           Yorktel

WHAT:         CIOsynergy New York

WHERE:       Affinia Manhattan, New York, NY

WHEN:         September 26, 2013

Recognized as an innovator and visual solutions pioneer for more than 28 years, Yorktel designs, integrates, and manages enterprise-grade video systems that are highly functional, customizable, and scalable. Yorktel solutions enable a cohesive user experience connecting cutting-edge video platforms that tie meeting rooms, desktops, and mobile clients together in a single environment.

ABOUT YORKTEL

Yorktel is a leading global provider of video managed services for large enterprise and federal government customers. Founded in 1985 and headquartered in New Jersey, with offices across the U.S. and in the U.K., Yorktel enables customers to successfully integrate video into their operations – from video conferencing to streaming, video event production to digital signage. Yorktel designs, integrates, and manages enterprise-wide video communications solutions.

For more information, visit Yorktel online at www.yorktel.com or email knowmore@yorktel.com. Follow Yorktel on Twitter: @yorktelcorp

About CIOsynergy

CIOsynergy provides a platform that brings together the thought leaders of IT through events that incorporate face-to-face meeting opportunities, panel discussions, think tanks and keynotes, and C-suite networking programs.

Previous events have attracted C-suite leaders from companies such as Wal-Mart, Salesforce, Home Depot, Bank of America, Forbes Media, Wells Fargo, Shell, Allstate, State Farm, Career Education Corp, Pepsi, Sara Lee, Kraft, BP, Loyola University, Kaiser Permanente, Mayo Clinic, and Walgreens.

The company operates nationwide and has previously partnered with sponsors such as IBM, 3com, VMware, Unisys, Hitachi, Oracle, SunGard, Dell, Google, Amazon, and HTC among 100’s more.

Video Managed Services, Cloud and Visual Collaboration Expertise

Drive Continued Success for Industry’s Most Tenured Solutions Provider

Eatontown, NJ, (September 24, 2013) – Yorktel (@Yorktelcorp), the worldwide leader in video managed and cloud services, today announced that it has been named to the 2013 CRN Fast Growth 150 list for the first time. The annual list features the fastest-growing solution providers in the technology industry based on two years’ growth of net sales from calendar year 2010 to calendar year 2012.

Over the past two years, Yorktel has achieved a 22% increase in revenue as well as 30% growth in new customers worldwide.

The demand for video conferencing, cloud and managed media services continues to rise, growing at unprecedented rate. Also, a significant contingency of the workforce that now teleworks, combined with the adoption of new business practices like Bring Your Own Device (BYOD), has enterprises and government agencies clamoring for a partner with the expertise to eliminate complexity and support their evolving needs.

Serving Fortune 500 enterprises and federal agencies in 84 countries, Yorktel solutions are a proven commodity, which address pressing video issues such as interoperability, mobility and security.

“With an unmatched knowledge base in video and unified communications, coupled with an extensive understanding of enterprise and professional services, Yorktel stands alone as the single partner that organizations can count on to design, integrate, deploy, and manage multi-vendor environments,” said Yorktel CEO, Ron Gaboury. “Our expansive portfolio of VideoCloud, media, managed, and professional services offers organizations of all sizes the resources they need to maximize productivity and operational efficiency, and the ability to get work done anywhere on any device at any time. Video is our heritage; we take great pride in being recognized as the foremost pioneer since the time of our inception 28 years ago.”

With Yorktel’s global hosted video infrastructure, in lieu of costly infrastructure, feature-rich, enterprise-grade video conferencing and cloud services are now affordable, scalable, and reliable.

“Despite the challenges of an evolving market, these Fast Growth companies demonstrate an unmatched ability to nimbly and effectively respond to market demands, fulfill customer needs and remain steadfast in their commitment to innovation,” said Robert Faletra, CEO, CRN. “We are thrilled to shine a spotlight on the successful companies that keep the channel top of mind and serve as an example for the rest of the market.”

A sampling of the 2013 Fast Growth list is featured in the September issue of CRN Magazine and is featured online at www.crn.com. The complete list of 150 companies will be available in the CRN Tech News app, available for iPad and Windows 8.

ABOUT YORKTEL

Yorktel is a leading global provider of video managed services for large enterprise and federal government customers. Founded in 1985 and headquartered in New Jersey, with offices across the U.S. and in the U.K., Yorktel enables customers to successfully integrate video into their operations – from video conferencing to streaming, video event production to digital signage. Yorktel designs, integrates, and manages enterprise-wide video communications solutions.

For more information, visit Yorktel online at www.yorktel.com or email knowmore@yorktel.com. Follow Yorktel on Twitter: @yorktelcorp

ABOUT CRN

CRN has been serving the IT channel community as the pre-eminent source for information and strategic guidance for more than three decades. CRN remains the market leader in Channel news, delivering intelligence, actionable advice and forward-thinking business strategy to the North American IT channel. Today’s CRN is a multi-media platform that includes the magazine, website and tablet app or mobile to reach our loyal and expanding channel audience in every way they want to engage. To learn more about CRN, visit http://www.crn.com.