Monitoring and Management
Yorktel’s remote VNOC is constantly watching over the performance of your infrastructure, devices and meetings to ensure optimal performance and efficiency.
Conducting video meetings requires all infrastructure and devices be kept up-to-date, connected and functional. Yorktel’s live 24x7x365 Operation Centers provide an experienced and reliable presence to monitor your devices and calls on a global scale. Experienced technicians make sure your devices are always ready, freeing up your internal IT department to focus on other critical business functions.
We Have the Resources You Need
Entrusting monitoring and management of infrastructure and devices to Yorktel’s experts allows you to allocate valuable resources, time and money to other business operations rather than invest in hiring and training additional IT staff. Yorktel has 30 years of experience utilizing the industry’s best tools and practices to make sure that you enjoy the highest quality collaborative experiences available while maximizing the return on your investment in
video and collaboration technologies.
Yorktel’s device and call monitoring service provides a pro-active approach to supporting your environment by seeking out potential issues in devices and networks, then generates automated alerts so they can be resolved quickly and efficiently. Automated notification and trouble ticket creation allows Yorktel’s certified technicians to identify problems before they affect your quality of service.
Yorktel’s asset management services take care of all the administrative duties for all of your communication systems over the life cycle of the devices and infrastructure.
Yorktel manages the equipment in your video deployment, such as MCUs and video conferencing room systems. Services for these devices include capacity and license administration, software version and firmware updates along with quarterly reviews of the performance of your devices and infrastructure.