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Customer Support

Yorktel’s goal is to provide exceptional customer service end-to-end. Should you encounter any technical issues, please contact us to get you back on track as soon as possible.

MAINTENANCE REQUESTS
Trouble Ticket Submission Contact Information: 
  • Toll Free: +1 800-982-9675
  • Direct: +1 732-413-6000 opt 2 

If your organization was issued a dedicated customer service phone number, it is recommended to use the provided number. 

 
Portal

Portal access available to designated end-users of Premier or Enhanced Maintenance customers. Lost or forgotten passwords can be retrieved by calling the helpdesk. For additional information on portal usage, contact your Sales Account Manager or the number above. 

 
Information To Have On Hand Prior To Calling: 
  • Room ID
  • Serial number(s) of equipment under question 
 
 
ADDITIONAL SUPPORT OPTIONS:
 
For Polycom Customer Support, please visit:  
 

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