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Common Pitfalls….when Considering Managed Services

Common Pitfalls….when Considering Managed Services

Posted by Jim Anderson

What may be considered the “traditional” workforce has changed immensely and rapidly over the past few years with more and more employees working remotely.   Coupled with the increasing demand to deliver services through the cloud and with so many Service Providers trying to differentiate their offerings beyond traditional Internet, cable, and voice, it’s no wonder…

 
Secrets in Getting Ahead of Internal Process for Launch

Secrets in Getting Ahead of Internal Process for Launch

Posted by Jim Anderson

With today’s busy marketplace of Service Providers adding Video Solutions to their portfolio of offerings, being first to market does count – maybe more now than ever before.  Once your solution offering is roadmapped, though, how do you get to market quickly when the internal process itself can take months?  Just having a launch process…

 
Public Sector View Radio: Improving customer experience in the federal government with technology

Public Sector View Radio: Improving customer experience in the federal government with technology

Posted by admin

When people think about interacting with the government – whether it be the federal government or their local government – they often think of long lines, bureaucracy, long drives and missed work. However, the government is looking to shake that perception by making customer experience a priority and turning to technology to better serve its…

 
Telehealth Kiosks: A Patient Care Game-Changer

Telehealth Kiosks: A Patient Care Game-Changer

Posted by Vishal Brown

In the past, retail pharmacies used self-serve kiosks as little more than time fillers, enabling patrons to check their blood pressure and learn a few medical facts while they waited for their prescriptions to be filled. As telehealth technology progresses, however, these kiosks are taking on much more important roles in consumers’ (i.e. patients’) lives….

 
WebRTC and The Remote Workforce Trend

WebRTC and The Remote Workforce Trend

Posted by Vishal Brown

We’ve been tracking the progress of WebRTC (real-time communication) since the API standard was first announced by Google two years ago, and in that time we’ve seen lots of predictions and promises about how this standard is going to disrupt the UC world. To make sense of these myriad views, it’s important to understand two…

 
3 Video Conferencing Industry Trends to Watch for in 2014

3 Video Conferencing Industry Trends to Watch for in 2014

Posted by Rob Arnold

With Q1 2014 in the books, it’s a good time to anticipate what may lie ahead for us in 2014. For starters, there are some interesting things happening in the world of video conferencing that are worth paying attention to. Following are the top three trends businesses should keep on their radar as the New…

 
Webinar: Why HR Professionals areTurning to Video

Webinar: Why HR Professionals areTurning to Video

Posted by admin

NEW DATE: THURSDAY, JULY 10 | 2:00 PM ET – Register now!

 
A Unified Vision: Jim DeBlasio Raises the Bar at Yorktel

A Unified Vision: Jim DeBlasio Raises the Bar at Yorktel

Posted by Jim DeBlasio

Yorktel’s EVP of Operations discusses his vision for helping Yorktel achieve its potential as a leader in the UC space. Throughout his career Jim DeBlasio has held senior leadership roles with Bell Laboratories, AT&T, Lucent Technologies and Internap Network Services Corporation. In each of these positions his approach has been consistent; set bold goals, surround…

 
Telehealth: The next big health care game changer is happening now

Telehealth: The next big health care game changer is happening now

Posted by Vishal Brown

Over the past few years, electronic medical records have changed the way health care practices capture information and interact with patients. Many practices have replaced paper applications and scribbled notes with electronic forms, laptops, tablets and digital dictation devices. As important as this transformation has been and the benefits it promises (e.g. more accurate records,…

 
Global UC Market Predicted to Reach $16 Billion

Global UC Market Predicted to Reach $16 Billion

Posted by Vishal Brown

It’s exciting to think about what’s in store for unified communications in 2014. For starters, multiple research firms are predicting big growth for this technology. Transparency Market Research predicts the global UC market will reach $16 billion by next year and TechNaviopredicts nearly 16% growth rate between 2012 and 2016.

 

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