Public Sector View Radio: Improving customer experience in the federal government with technology

When people think about interacting with the government – whether it be the federal government or their local government – they often think of long lines, bureaucracy, long drives and missed work. However, the government is looking to shake that perception by making customer experience a priority and turning to technology to better serve its constituents.

We recently had the opportunity to dive deeper into this topic when we sat down with Greg Douglas of Yorktel for an episode of the Public Sector View Radio. Greg is the Executive Vice President of Sales at Yorktel and a veteran of the telecommunications industry, with over 20 years of experience helping government agencies meet their collaboration and communications needs.

Continue reading Public Sector View Radio: Improving customer experience in the federal government with technology

June 26 | 2:00 PM ET

Human Resources Professionals have special requirements and specific considerations for enterprise communications. Learn how advances in the video conferencing technology have made the HR professional’s job easier, more productive and efficient. Overcome video connection issues with remote employees, those using their own mobile devices (BYOD) and interoperability for common use cases such as:

  • Attracting talent and team building
  • Remote multi-party interviewing, including global participants
  • Group onboarding
  • Group training, employee development, and more

Daniel Sonsino
VP Talent Management, Learning and Development
Polycom

Daniel is responsible for building individual, team and organizational capabilities across the globe in order to accelerate the company’s innovation and growth goals. His responsibilities include Talent Management, Talent Acquisition, Organizational Design, Leadership Development, Learning, Diversity, Employee Engagement, and Performance Management. He possesses over 20 years of professional experience.

Vishal Brown
VP Advanced Services
Yorktel

Vishal Brown is VP Advanced Services for Yorktel with over 15 years of experience in unified communications and video solutions. He specializes in strategic planning, policies and procedures for enterprise customers – making their initiatives effective. Vishal holds a Master’s degree in Management of Technology from NYU and a BS in Computer Science (Telecommunications concentration) at Pace University.

By Bin Guan, Chief Technology Officer for Yorktel (@YorktelCorp)

As I recently wrote about in the Cisco Tribune, although video conferencing has been available for over three decades, recently introduced technology has dramatically altered the industry landscape.

Video and audio quality are much better, while the actual systems are getting much smaller and less obtrusive. Pricing has come down significantly and the standard user interface is easier than ever to use, elevating the consumer experience to unprecedented heights.

More and more, people are using video conferencing as part of their every day routines. Unfortunately, video conferencing is still not as easy as a telephone call. Continue reading Looking at Video Conferencing

Author: Vishal Brown, VP Professional Services

Technical difficulties might not be a big deal when you’re just using Skype to chat with distant cousins overseas. But when you rely on technology to support communication and collaboration across a large enterprise, your video conferencing tools better be suited for the task. Tools like Skype may suffice for personal use and even SMBs, but enterprise organizations need more substantial services with the quality, security and interoperability to handle video conferencing smoothly around the globe.

Skype also presents serious security concerns, suffering attacks by malware and individual accounts targeted by hackers. A breach like this not only jeopardizes the confidential information shared in closed business meetings – it could also pose a threat to the overall credibility of your organization. Continue reading Options Beyond Skype For Enterprise Video Conferencing

Author: Vishal Brown, VP Professional Services

Video conferencing and visual communications should be as easy and reliable as dialing a phone – but with the intricacies and obstacles of video, that’s not always the case.

First, there’s the challenge of building and deploying enough capacity to support the technology at an enterprise level. Then, there’s the test of keeping the infrastructure up-to-date, which requires an IT staff with the right skills to support video conferencing on a global scale.

On top of it all, there’s always the question of interoperability: Will the video conferencing platform “play nice” with other systems, mobile devices and telepresence rooms? Continue reading Taking the Hassle Out of Video Conferencing

Author: Vishal Brown, VP Professional Services

Imagine being able to take your video enabled mobile device(iPad, Samsung Galaxy pad etc) and start a video conversation from:

  • Your home(home WiFi network) then…
  • Commute to the office (4G network) then…
  • Walk over to your desk (Office Wifi)

 

You are able to transition from one network to another while maintaining your same device IP address and seamlessly finish the video call in your office.

One of the big announcements by John Chambers during CiscoLive, the LISP protocol will enable the next step in Unified Communications. True enterprise device mobility via LISP will allow users to roam freely without needing to reestablish or negotiate new network connections when moving from one network to another. Yorktel’s Cloud Service offerings will benefit most from this technology.

This continues the evolution of real time communications by blurring even more the domain of consumer /enterprise devices and further promotes the current BYOD trends.

LISP: Locator/ID Separation Protocol

Author: Vishal Brown, VP Professional Services

At a recent Manufacturer’s briefing I attended, the topic of videoconferencing in a mobile world was discussed. The thought was presented that you could now “…start a video conversation from your home (WiFi network), commute to the office (4G network), and walk to your desk (Office Wifi) all while maintaining the same video call. You are able to transition from one network to another while maintaining your same device IP address”. Let’s make it even more complicated, just for the fun of it. Suppose after getting off the bus you popped into Starbucks (Wifi access there, too!!) in your office building before heading up to your office. Sound familiar? Continue reading Video Mobility and the new “Generation C”